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FAQs

Resolution: As of October 2020, the EGB-100 has no UL Listing or rating.:

Can the LV9000 be ordered less trim one side?

Resolution: Due to the functionality of the LV/LMV lock, less trim one side is not offered.:

What are the dimensions of the hole in a MA strike

Resolution: The MA strike has an opening dimension of 2.82" long and 0.765" wide.:

Is RCK available on Schlage commercial locks and cylinders?

Resolution: RCK (lost ball construction keying) is available on Schlage commercial locks and cylinders but product must be specified as 5-pin C keyway. :

Does the Falcon B lock offer a clutching feature?

Resolution: Clutching is not offered on the Falcon B lock. :

Is the Falcon SC series Closers hold open wrench sold separately?

Resolution: The Falcon Hold Open wrench is not available for individual purchase. The LCN 1250/1450 Hold Open wrench would work as a replacement. This can be ordered thru LCN with part num...:

Issues Receiving E-mails from Engage

Resolution: This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were...:

Why is the 8402 protection plate not offered as NH, no holes?

Resolution: The 8402 protection plate may be ordered as NH-A which is no holes, with adhesive. Our adhesive has been fire tested. 8402 with NH (no holes, no adhesive) is not available because using...:

What is the opening force for the 9100 Benchmark?

Resolution: Without power boost turned on, the Benchmark manual opening force is approximately 33N (7.5 lbs.) of force.:

What is the manual opening force of the Falcon 8200 Operator?

Resolution: Without power boost turned on, the manual opening force of a Falcon operator is approximately 33N (7.5 lbs.) of force.: