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FAQs

In Engage we are not able to pull up audits for all devices using a specific user.

Resolution: If you filter Devices, you should see activity for that device and if you filter User, you should see that Users activity. If your locks are not set to get overnight updates via Wi-...:

What is the required lead thickness for radiological rooms?

Resolution: Per the Radiological council, doors require 15Kgm2 which is equivalent to 1.3mm thick. Please check with your local code requirements. :

What is the part number for screws that connect the baseplate and the push pad of the 94/95 Series?

Resolution: These screws are available only through Falcon. The part number is SCREW.1136.:

Can I cut a Von Duprin mullion from the bottom rather than the top?

Resolution: It is not recommended to cut a mullion from the bottom as this will lower any strike templating on the mullion body cause the strike and exit device to be misaligned.:

How does the cylinder function on the FSA/FSE 510L?

Resolution: The cylinder of the FSA/FSE 510L trim functions as a night latch. It also provides a means of manual override should the trim's electronics fail.:

Does Von Duprin offer custom color match?

Resolution: Please see the front of the Von Duprin price book for questions regarding custom paint finishes. Von Duprin DOES support using any existing color from Tiger Drylac series 38 or 49 powder coat...:

Are special requests available for Olivari?

Resolution: For Olivari samples and/or additional product information such as specials, please contact the Allegion Sales team by: Email - [email protected] Phone - 833.465.4827 :

What's the part number for a plug for a concealed shell mortise cylinder?

Resolution: The plugs for concealed shell mortise cylinder are no longer available. A complete concealed shell mortise cylinder must be ordered as a replacement. 30-004 is the standa...:

What are the details about CE marking requirements on products marketed in the European Union?

Resolution: Many products require CE marking before they can be sold in the EU. CE marking indicates that a product has been assessed by the manufacturer and deemed to meet EU safety, health and environ...:

Can RX996 be used to inhibit Chexit

Resolution: For Rim / Vertical Devices: No, RX 996 trim can not be used to inhibit Chexit. The trim lever can not be rotated while the Chexit is armed, and therefore the RX996 switch will not...: