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FAQs

Can a CON cable to special ordered to custom length?

Resolution: No special length CON cables are available through Von Duprin specials. The only workaround is to buy the next-longest cable, and then cut and re-pin the wires using the CON kit. :

Are there Mortise Locks that use a Star Shaped Spindle Hub?

Resolution: Locked Down to Tech Support Only Cal-Royal NM : Accurate Lock Company 9000/9100 Mortise Lock Case: :

Which template is used to prep the door for the L9000 SL1 Trim?

Resolution: There is not a specific template for the SL1 trim when used with the L9000. Use the template listed under the appropriate L9000 Lock Function with Rose Trim.:

What is the door dimension range for the L283-064 spindle when used in the L9091, L9093 and L9095 Electrified Locks?

Resolution: When used on the L9091, L9093, and L9095 Electrified Locks, the standard door range is 1-3/8 to 3".:

What is the part number for the L0170 Wood Plug?

Resolution: The part number for the wood plug is K510-320. This wood plug will come supplied in the lock box. :

Does Schlage offer a "jimmy-proof" lock similar to Primeline or Kaba?

Resolution: Schlage does not offer a "Jimmy-proof" lock as Primeline and Kaba. :

How come I no longer see my Users and Doors, etc when logging into the Engage web portal.

Resolution: As of the end of August 2020, Microsoft stopped supporting Internet Explorer (IE) as an acceptable web browser.To see all Engage site and info via web portal, use either Chrome or Edge or other bro...:

What does HTTP Bad request mean? Error Code: 407?

Resolution: Error Code 407 usually indicates that NoTour sectors are full. It could also mean a FW update to the MT20w is needed. Try updating FW on the MT20W. Also try confirming that at le...:

Can I remotely open the NDEB with my phone app?

Resolution: The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:

Can you recommend a REX Push Button for outdoor applications?

Resolution: Schlage does not make any PBs rated for outdoor, weather-resistant use. There is an option for Extreme Duty, but that is simply a sturdier PB. Most likely they would need a 3rd party encl...: