Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How can I find the facility code on an existing credential?

Resolution: There is a long stamped number on the fob. If you can email us or call us with the long stamped number, we can look it up for you. Email: electronic_lock_techprodsupport@alle...:

Can you connect 2 readers to the CTE?

Resolution: No, CTE can only communicate with 1 reader. :

Can you import user to the Engage?

Resolution: No you cannot import users into the Engage software. You will have to type them in. :

Can you batch enroll credentials to the Express software?

Resolution: No, you cannot. You will have to present each credential one at a time. :

What is configuration CE-000-001 used for?

Resolution: CE-000-001 is our default reader configuration part number. This configuration cards cannot be ordered. If you need to default your card reader, you will have to send it in to us to defau...:

Will an electronic strike work with a HK-2 CR?

Resolution: A HK-2 CR only has “card reader out”, it does not have AUX 1 and 2 outputs, you will need to open the strike from the ACP, or use a HK-2.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

What is the Q330-351?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The Q330-351 harness pack is a combo of both the Q330-345 (12V) and the Q330-346 (24V) connecto...:

How many M996L/L-BE Trims can be connected to a PS902, PS904, PS906, PS914 power supply?

Resolution: M996L/L-BE Summary:The Von Duprin M996L/L-BE trim is a motorized, electrified trim which can be locked or unlocked remotely.The trim can be field configured as Fail Safe or Fail Secure, and automat...:

Is there a video for how a Chexit works?

Resolution: Click here to watch a brief overview video of Chexit on the Allegion product support YouTube channel.: