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FAQs

What is configuration CE-000-001 used for?

Resolution: CE-000-001 is our default reader configuration part number. This configuration cards cannot be ordered. If you need to default your card reader, you will have to send it in to us to defau...:

Will an electronic strike work with a HK-2 CR?

Resolution: A HK-2 CR only has “card reader out”, it does not have AUX 1 and 2 outputs, you will need to open the strike from the ACP, or use a HK-2.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

What is the Q330-351?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The Q330-351 harness pack is a combo of both the Q330-345 (12V) and the Q330-346 (24V) connecto...:

How many M996L/L-BE Trims can be connected to a PS902, PS904, PS906, PS914 power supply?

Resolution: M996L/L-BE Summary:The Von Duprin M996L/L-BE trim is a motorized, electrified trim which can be locked or unlocked remotely.The trim can be field configured as Fail Safe or Fail Secure, and automat...:

Is there a video for how a Chexit works?

Resolution: Click here to watch a brief overview video of Chexit on the Allegion product support YouTube channel.:

Video : How To Change Handing For Von Duprin 996L Trim

Resolution: Click here to watch a video for re-handing the Von Duprin 996L Trim.:

What is the smallest width door the SC61A can mount Parallel Arm on?

Resolution: 22” with Rw/PA or Hw/PA arm when templated at 180 degree swing 21” with HDPA arm when templated at 180 degree swing 23” with DS, DS/HO, SS, or SS/HO arm when templated at 110...:

What is the smallest width door the SC71A can mount Parallel Arm on?

Resolution: 21” with Rw/PA or Hw/PA arm when templated at 180 degree swing 21” with HDPAarm when templated at 180 degree swing 21” with FA or FA/HO arm when templated at 180 degree s...:

What is the smallest width door the SC81A can mount Parallel Arm on?

Resolution: 23” with Rw/PA or Hw/PA arm when templated at 180 degree of swing. 22” with HDPA arm when templated at 180 degree of swing. 23” with DS, DS/HO, SS, or SS/HO arm when templated at 1...: