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FAQs

What is the rose diameter for the Falcon T series?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Falcon only offers one size for the rose on theT series, the rose diameter that is 3.45":

Does Schlage offer a plastic Full Size Construction Core?

Resolution: Schlage does not offer a plastic (disposable) Full Size Construction Core. :

What is a Medeco X4 Core?

Resolution: INTERNAL ONLY The X4 is Medeco's patented Small Format Interchangeable core. :

What is the part number for the brass cover on Falcon SFIC core?

Resolution: A12639-001-00, 6 Pin 100/pkg (Spring Cover) A12639-002-00 7 Pin 100/pkg (Spring Cover) :

Why is the Von Duprin 386NL trim handed?

Resolution: The 386NL is handed because the hole for the cylinder body is not vertically centered in the escutcheon. The 5/8" hole for the cylinder tailpiece itself always aligns with the exit device cen...:

Can the 283 strike be used with a metal frame with concealed vertical rod devices?

Resolution: No, per the UL Compliance group, the concealed rod devices are only tested with the 338 strike with metal frames. This applies to panic and fire applications. The 283 strike may only be used ...:

How can I find the facility code on an existing credential?

Resolution: There is a long stamped number on the fob. If you can email us or call us with the long stamped number, we can look it up for you. Email: electronic_lock_techprodsupport@alle...:

Can you connect 2 readers to the CTE?

Resolution: No, CTE can only communicate with 1 reader. :

Can you import user to the Engage?

Resolution: No you cannot import users into the Engage software. You will have to type them in. :

Can you batch enroll credentials to the Express software?

Resolution: No, you cannot. You will have to present each credential one at a time. :