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FAQs

Can the 718C be used with 25 Series devices?

Resolution: The 718C is compatible only with the 24C or the 25C device. It cannot be used with any other device from the 24/25 Series. See here for installation instructions. Re...:

Is the QELA motor compatible with a PS873-2 power supply?

Resolution: Yes, the PS873-2 can safely power a QELA motor. However, be sure to check that the voltage from the PS873-2 does not exceed 27VDC. If it does, then the power supply should be repl...:

Can a 6400 electric strike monitor a deadbolt rather than a latch?

Resolution: No. The latch monitor switch of the 6400 cannot be mounted inside the sleeve of the deadbolt keeper. Additionally, the deadbolt could damage tripper of the switch.:

What is the rose diameter for the Falcon T series?

Resolution: Falcon only offers one size for the rose on theT series, the rose diameter that is 3.45":

Does Schlage offer a plastic Full Size Construction Core?

Resolution: Schlage does not offer a plastic (disposable) Full Size Construction Core. :

What is a Medeco X4 Core?

Resolution: INTERNAL ONLY The X4 is Medeco's patented Small Format Interchangeable core. :

What is the part number for the brass cover on Falcon SFIC core?

Resolution: A12639-001-00, 6 Pin 100/pkg (Spring Cover) A12639-002-00 7 Pin 100/pkg (Spring Cover) :

Why is the Von Duprin 386NL trim handed?

Resolution: The 386NL is handed because the hole for the cylinder body is not vertically centered in the escutcheon. The 5/8" hole for the cylinder tailpiece itself always aligns with the exit device cen...:

Can the 283 strike be used with a metal frame with concealed vertical rod devices?

Resolution: No, per the UL Compliance group, the concealed rod devices are only tested with the 338 strike with metal frames. This applies to panic and fire applications. The 283 strike may only be used ...:

How can I find the facility code on an existing credential?

Resolution: There is a long stamped number on the fob. If you can email us or call us with the long stamped number, we can look it up for you. Email: electronic_lock_techprodsupport@alle...: