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FAQs

Resolution: INTERNAL ONLY The X4 is Medeco's patented Small Format Interchangeable core. :

What is the part number for the brass cover on Falcon SFIC core?

Resolution: A12639-001-00, 6 Pin 100/pkg (Spring Cover) A12639-002-00 7 Pin 100/pkg (Spring Cover) :

Why is the Von Duprin 386NL trim handed?

Resolution: The 386NL is handed because the hole for the cylinder body is not vertically centered in the escutcheon. The 5/8" hole for the cylinder tailpiece itself always aligns with the exit device cen...:

Can the 283 strike be used with a metal frame with concealed vertical rod devices?

Resolution: No, per the UL Compliance group, the concealed rod devices are only tested with the 338 strike with metal frames. This applies to panic and fire applications. The 283 strike may only be used ...:

How can I find the facility code on an existing credential?

Resolution: There is a long stamped number on the fob. If you can email us or call us with the long stamped number, we can look it up for you. Email: electronic_lock_techprodsupport@alle...:

Can you connect 2 readers to the CTE?

Resolution: No, CTE can only communicate with 1 reader. :

Can you import user to the Engage?

Resolution: No you cannot import users into the Engage software. You will have to type them in. :

Can you batch enroll credentials to the Express software?

Resolution: No, you cannot. You will have to present each credential one at a time. :

What is configuration CE-000-001 used for?

Resolution: CE-000-001 is our default reader configuration part number. This configuration cards cannot be ordered. If you need to default your card reader, you will have to send it in to us to defau...:

Will an electronic strike work with a HK-2 CR?

Resolution: A HK-2 CR only has “card reader out”, it does not have AUX 1 and 2 outputs, you will need to open the strike from the ACP, or use a HK-2.: