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FAQs

How to Enable One-Touch Locking via the Schlage Home App

Resolution: Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, Schlage Connect, and Schlage Sense, all feature one-touch locking. This convenient functionality allows you to quickly secu...:

Can I order my Schlage Connect Smart Deadbolt (BE469ZP/GBAK) in a split finish?

Resolution: This model can be ordered in a split color finish (one color on the exterior and a different one on the interior). You would need to make sure you tell the place you're ordering from you'd like to ...:

What is the default backset for the Olivari PT series?

Resolution: There is no default, you must specify either 2 3/4" or 2 3/8".:

Does rotating the inside lever release the Olivari PT40 privacy button?

Resolution: If the privacy pin is pushed in to lock the outside lever, rotating the inside lever will "pop" the privacy pin therefore unlocking the outside lever.:

Where can I find information on Cisa products?

Resolution: Cisa's web site can be found at this link: https://www.cisa.com/en/contatti.html Cisa can be contacted by e-mail at [email protected] :

How to test wifi signal strength to lock?

Resolution: This can only be done if you have an Encode, and have it paired through Schlage Home. To do this, you will have to check the RSSI: How to check RSSI: • Open Schlage App • &nb...:

How to Exclude a Schlage Connect Lock from SmartThings

Resolution: If your Schlage Connect lock is paired with a SmartThings hub and you need to remove it, you will need to perform an exclusion process. The steps for exclusion may vary depending on the hub manufac...:

Can I install my Keypad lock on a gate or fence?

Resolution: We do not recommend using any Schlage keypad locks on your gate or fence. Schlage smart locks and electronic locks are designed to withstand weather conditions typically experienced in a re...:

FC21 Security Pin Removal

Resolution: If you need to remove the privacy pin, simply rotate the pin to the left until it stops (about 1/4 turn), and then pull the pin out. You may need to use pliers, but be sure to reinstall the pin cap...:

Does Schlage offer RMAs?

Resolution: Schlage only issues RMAs to certified Schlage dealers and distributors. An Allegion account is required to be considered a Schlage dealer or distributor.If you have purchased a Schlage lock through...: