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FAQs

How do you change the handing on the discontinued Schlage K Series Mortise Lock?

Resolution: Please see the attached document for handing instructions:

Is the RX switch available as a separate item on the Falcon MA881?

Resolution: The switch is not a servicable item. A complete lock case must be ordered with the switch factory installed. :

What is the part number for mounting tabs for electric strikes?

Resolution: We do not offer mounting tabs for 6000 series electric strikes. However, the mounting tabs found in PKGMTG.1004 for the 5100 series mounting package could be used. The frame or d...:

Do automatic door bottoms (ADB) require Z49 end caps in order to use the optional “Pull Out” feature?

Resolution: Do auto door bottoms require Z49 end caps in order to use the optional “Pull Out” feature? No, the Z49 end caps don’t have anything to do with the “pull out” function. They are a differ...:

What is included in the ALX Chassis kit?

Resolution: ALX Chassis Kits include: Chassis assembly and Outside Rose Strike Inside Rose (RHO) only Inside springcage :

What is included in the ALX Function kits?

Resolution: ALX Function Kits include a latch, plunger, & button, other parts as required : • 10 Function kit - latch only • 40 function kit - latch, inside push button and plunger, outside turn ass...:

My Lock Isn't Pairing with the Schlage Home App

Resolution: If you're having trouble pairing your Schlage lock with the Schlage Home app, first ensure your lock is compatible with the app.Locks Compatible with the Schlage Home App:Schlage Arrive (BE459)Schl...:

Latch will not retract unless I turn the knob/lever. Bangs on strike plate

Resolution: When this happens your internal latch spring cage is most likely broken and you will need Schlage to send you a replacement. There is a lifetime mechanical warranty on all Schlage products. ...:

Are replacement keys included in warranty coverage?

Resolution: Lost keys are not covered under the Schlage warranty. You may want to contact a locksmith in your area to cut a new set of keys for you. :

Are Interchangeable cores compatible industry wide?

Resolution: There are two types of interchangeable cores:Full size interchangeable cores - referred to by Schlage as (FSIC) also known by other manufacturers as Large Format Interchangeable Cores (LFIC)Each ma...: