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FAQs

What is the door thickness range for the Dexter C2000?

Resolution: Standard door range is 1 3/8" to 1 3/4" for the Dexter C2000 series.:

What are the specs for the L Escutcheon Thru-bolt?

Resolution: 1/4 - 28 UNF-2A Pan Oval Head:

When ordering the Schlage Series Locks with a large format core how is the core pinned?

Resolution: If nothing is specified the cores will be pinned 1 bitted.:

Can you order the HSLR trim as a trim kit only?

Resolution: The ND series locks must be ordered as a complete lock with HSLR, no kits are available.The L9000 series mortise locks can be ordered with the HSLR or can be ordered LLC (less lock case) see below ...:

Are your Schlage Residential products ADA compliant?

Resolution: We often receive questions about whether a particular product is “ADA-compliant.” Most buildings are required to comply with accessibility requirements, because of the Americans With Disabili...:

What throw pins are used for the C987, C988, C990 or C992, C997, C262 or C265?

Resolution: Throw pin (SFIC cam staking pins) part numbers for Falcon MA series mortise housings:C987= A12663-001-00C988= A12663-002-00C990= A12663-003-00C992= A12663- 004-00C997= A12663-001-00C262= A12663-009...:

Does Isonas Pure Access Cloud work on all web browsers?

Resolution: Supported web browsers: - Google Chrome - Mozilla Firefox Does not support: - Internet Explorer - Edge - Netscape - Opera :

What are the power requirements for the RC03/RC04?

Resolution: 2.3W - (without load) 10.4W - (w/600mA load):

What are the power requirements for the IP Bridge?

Resolution: 4W - (without load) 12.46 (w/600mA load) :

How to FDR RC04 reader?

Resolution: Hold button for 15 seconds. Wipes all users, rules (cache) If you hit the reset for 3 seconds it just power cycles it.: