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FAQs

How do I order an NL-OP function for a Falcon 24-C or 25-C exit device?

Resolution: The cylinder control needed for this NL-OP device is a 718C-C. The device would be specified as 24C-C or 25C-C.:

How does Von Duprin package the cables for EL and QEL devices?

Resolution: Prior to 2019, the QEL/EL cables and EL pulse width module were always bagged and boxed separately inside the exit device box. In fall 2019, the factory began to connect the EL pul...:

For delayed egress products greater than 15 seconds, who grants approval and who needs proof of the approval?

Resolution: The IBC says, “Where approved, a delay of not more than 30 seconds is permitted on a delayed egress door.” Over 15 second delay requires approval (not necessarily a letter) from the auth...:

Are the PL7 and PL8 BHMA graded?

Resolution: The PL7 and PL8 are not certified for BHMA grading.:

Are Full Size Interchangeable Construction Cores installed when ordering L9000 series with construction cores?

Resolution: The construction cores are installed into the mortise housing.:

Does Von Duprin offer trim escutcheon plates as service items?

Resolution: Escutcheon plates are not available as service items. Escutcheon plates are only available as part of a complete trim set.:

Does Falcon offer shim kits for the 25-C?

Resolution: Shim kits for the Falcon 25-C are available through the Engineering Specials department. For pricing, please have your authorized Allegion distributor email quantity needed to : &...:

Do replacement center case covers ship with UL labels?

Resolution: Per UL regulations, service items such as center case covers will ship less UL label. The UL label is only affixed to complete exit devices.:

Does Von Duprin make a VLP-M-kit 36" ?

Resolution: No. This is a part from a different company named Command Access. :

Does Falcon make LR100FRK ?

Resolution: No. This nomenclature is used by a third party. Allegion and Falcon have not reviewed or tested this product.: