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FAQs

Does the 23703481 USB Wall Plate With Panel Mount Cable for the CT5000 come with the USB 15 ft cable?

Resolution: No, the 15ft USB is a separate part number. CT5000 15 ft. USB Cable is 23787088.:

Can a LEMS-ADD be converted to a LEMS-GRW?

Resolution: No, there are too many parts to try and convert. It is best to reorder a complete new lock. :

What is the Part Number and availability for the Spindle and Spring for CO Locks?

Resolution: You need to order Door Thickness Kits to get those parts.For CO Cylindrical locks, the PNs are;23599376-138 1-3/8" Door Thickness Kit 23599376-112 1-1/2" Door Thickness Kit 23599376-158 1...:

If the Master Programming Card assigned for Standalone/Construction Access on NDE80 locks is lost, do I need to re-enroll the previously assigned Construction Cards?

Resolution: If you need to add more Construction Access cards, then you must FDR the lock to create a new Master and re-assign the cards for access. If you are not adding cards, the old ones will still w...:

What are the character limits with Engage Wi-fi fields?

Resolution: Engage Max Character values SSID name: Max 32 characters Accecc Point Password: Max 64 characters length (max) and English alpha-numeric and special characters...:

What does the ATS Anti-Tamper Switch function do on a key switch?

Resolution: There is a magnet on the cover plate of the key switch and there is a reed switch on the key switch body itself. When the cover plate is on the key switch, the ATS switch is in one state and if the...:

Will the EN-201 work on a 10-T connection?

Resolution: Yes, it will work on a 100T network, but only communicants on 10T (it would need to be adjusted down to 10). If its on a 1000/100 router then no, this will not work.:

What is the warranty on the magstripe part of the reader on a MTMS-15 reader?

Resolution: One year on the mag stripe reader head.:

When you purchase a GF3000 switch, is the door positioning switch built in the lock or does it come it the box separate?

Resolution: The GF3000, all versions except the BRD, have the auto relock switch built into the housing standard with the lock. Auto relock is standard on the GF3000, MBS is optional, DSM, is not an optio...:

What air tubing do I need for a pneumatic exit device?

Resolution: From the LCN controller to the door frame, use #925 1/4" OD (1/8" ID) clear tubing. It can be ordered from LCN by the foot. The Von Duprin pneumatic device ships with an adapter kit to c...: