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FAQs

Can the M490DE be installed as a side mount?

Resolution: No, the DE has never been tested for vertical or side mounting, this is not recommended.:

Can you bench test a GF3000 without using the armature plate?

Resolution: No, the lock needs to see the magnets aligned, the armature triggers the bond.:

How does the HKII work with power when someone put their hand in the reader?

Resolution: The HKII works like an "open collector" type it has 4.5 volts then drops to 0 after a scan, that drop will then Trigger the relay.:

What would cause the GF3000 to be hot?

Resolution: First make sure the control module is installed and the DC power is correct.Confirmed no AC leakage - turn meter to ac should measure 0. some switching power supplies give ac on the dc and th...:

Is the 593PI-12DC 120 VAC to 12 VDC Power Supply UL listed?

Resolution: It is just a plug in transformer, so it is not UL Listed.:

Can you use the WP-RX switch instead of the RX-LC switch used with the AD or CO exit trim locks?

Resolution: Yes, since the WP-RX is low current, it can be used instead of the RX-LC switch. :

Does the 23703481 USB Wall Plate With Panel Mount Cable for the CT5000 come with the USB 15 ft cable?

Resolution: No, the 15ft USB is a separate part number. CT5000 15 ft. USB Cable is 23787088.:

Can a LEMS-ADD be converted to a LEMS-GRW?

Resolution: No, there are too many parts to try and convert. It is best to reorder a complete new lock. :

What is the Part Number and availability for the Spindle and Spring for CO Locks?

Resolution: You need to order Door Thickness Kits to get those parts.For CO Cylindrical locks, the PNs are;23599376-138 1-3/8" Door Thickness Kit 23599376-112 1-1/2" Door Thickness Kit 23599376-158 1...:

If the Master Programming Card assigned for Standalone/Construction Access on NDE80 locks is lost, do I need to re-enroll the previously assigned Construction Cards?

Resolution: If you need to add more Construction Access cards, then you must FDR the lock to create a new Master and re-assign the cards for access. If you are not adding cards, the old ones will still w...: