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FAQs

Why am I getting a DUID error when commissioning my Engage device?

Resolution: When commissioning your device using the Engage mobile app, try the following order of steps: Ensure no other bluetooth devices are active on the mobile device when using the En...:

Why does my E996L lever not move?

Resolution: The device must be set to a mechanically unlocked state. For rim/vertical devices, remove center case set screw, and move locking slide to UP position.For mortise devices, remove mortise lock ...:

Why are there different sets of instructions for E996L (old and new)?

Resolution: The solenoid used after July 2019 has wires extending from the side of the solenoid. Older solenoids have wires extending from the end of the solenoid. Because of this, the routing of t...:

Does the 798-18 armored cord come with security screws?

Resolution: Security screws not included, comes with 4 Phillips screws.:

What is the material 798-18 armor cord made from?

Resolution: The material is steel for the cable and the end caps are plastic.:

Does the 47260739 Exterior Baseplate Sub-Assembly - (Less Lever, Less Cylinder, Less Escutcheon) come with the spring cage?

Resolution: Yes, it comes with the new version spring cage.:

On the PIB-300, is the REX contact, NO or NC?

Resolution: It's field selectable. Also, without the RLBD, it's a TTL output that holds 5V against ground, then when it changes state it sinks to ground. If they need a dry contact, they need the...:

Is there a limit on how many gateways can be daisy chained or depends on ACP?

Resolution: The limit is dependent on what the access control systems can handle. :

How are the secure keys and formats in smart cards handled?

Resolution: When it comes to secure keys and formats, you can look at it like this: The customer, owns that config, we just have permission to use it. They have to authorize people to use their car...:

How many MT20W's you can have on a site?

Resolution: There is no limit to the number of MT20W's you can add to a site. You can commission as many MT20W's as you would like. :