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FAQs

What trim options are available with Von Duprin WS Windstorm devices?

Resolution: The WS Windstorm device has heavy vertical rods. Significant torque on the outside trim is required. The DT, K, L, TL, and E996L-BE (without NL key override) functions are available.&nbs...:

Has the Falcon XX series been discontinued?

Resolution: In 2018, it was announced that the XX series would be discontinued in the summer of 2019. Since the summer of 2019, no XX series devices, trims, or service parts are available, except for tho...:

Does the ND series lock have a 2 3/8" spring latch option?

Resolution: There is no 2 3/8" spring latch available.:

What is the part number for the Anti-friction fire door latch?

Resolution: The 14-042 is used with ND, and D series locks.:

Can I use a 248L-4 bottom strike with a fire rated exit device?

Resolution: No, this strike is not tested or approved with fire rated devices.:

Zero 55/555 gasket coming loose

Resolution: The #55 half of this product has a small piece of gasketing that doesn’t stick out so it shouldn’t be an issue; however, what sometimes happens is that sometimes the piece is installed too tight ...:

What is a Zero Threshold trapping hazard?

Resolution: When a threshold is wide enough to stick out past the jamb, the opening on the side is exposed. When this occurs it is usually not an issue and we do not offer a cover or seal for it.&...:

Is a 9950 WDC over 10' an engineering special?

Resolution: As of 2019 - Yes, with an additional cost. :

Can an architectural pull be ordered standard in a gloss black finish?

Resolution: No, only available in flat or matt black finish. :

What is the maxiumum undercut for 7225?

Resolution: 3/4" is max.: