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FAQs

What is the part number for the extender rings (EXT) shown on the deadbolt IC assembly instructions P515-800?

Resolution: The Interchangeable Cylinder Assembly deadbolt assembly instructions P515-800, identify the extender rings by "EXT". Replacement rings can be purchased as a kit, 36-071 which include both the...:

Is 8402 available with adhesive?

Resolution: As of 2017, UL has included the following listing for Ives 8400 kick plates.The statement is: Kick plates and armor plates are to be attached with screws or Acrylic Double-Sided Ta...:

Is the HL6-9000 bent tab strike offered as separate item?

Resolution: :

Schlage Express 4.4.5 getting error: Validate Settings Error #91: Object variable or with block variable not set

Resolution: Make a backup of database. Uninstall Express. Change folder name in C: drive to: SchlageExpress-Old. Reinstall Express. Get them unlock code. Restore database. :

CO series locks, when the coin cell battery dies what date does it go to?

Resolution: The date is Jan 1, 2000:

Does the 8200 Console have an audible alarm?

Resolution: The 8200 console has a built in horn. The horn is tied to the RED light input so anytime the RED light is triggered on the console the horn will sound and latch until reset with the button on the c...:

Will CTE controller support MTK-15 readers?

Resolution: No, currently keypads are not supported on any Engage platform device.:

Are Dorma Exit devices supported on AD400 series locks?

Resolution: No, only support for Dorma exits is the 9300 series for AD200's, for offline, standalone applications.:

Can HandNet for Windows support both discontinued ID3D Hand Readers and current HK2-F3 Hand Readers?

Resolution: Yes it can.:

Can my installed M490DE be upgraded in the field to support BOCA options?

Resolution: Yes, with ...: