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FAQs

customer is ordering 996L-NL 06 US32D

Resolution: 996L-NL -RV US32D 06 SS RHR:

Does 510L trim work with Latitude lever?

Resolution: Yes.Contact sales support for further information at 877-671-7011, option 1.:

Is the latitude lever available on the 24 series?

Resolution: Yes. An example is the part number below.712L-RV US26D LAT RHR :

Can you order a Falcon H2101 lock with Schlage key in lever cylinder in Classic, Everest, or Everest 29 keyway?

Resolution: Other Schlage keyways are not available for the Falcon H2101. :

What is the black piece that sits behind the tail piece on ND FSIC lock when shipped less core?

Resolution: The IC spindle insert was shipped on ND locks ordered less FSIC on locks shipped prior to January 30th 2017 to hold the FSIC driver in place reducing the chances of misplacing the driver. See...:

What are the part numbers for the inside and outside small rose spring cage assembly for the W lock?

Resolution: Q330-448 is the part number for the inside small rose spring cage assembly, shown below: Q330-447 is the part number for the outside small rose spring cage assembly, sh...:

Can the Von Duprin 98/9975 F be used on a pair of doors with the 98/9927 F LBR?

Resolution: No, the 98/9927F exit device must use a bottom rod to maintain the fire rating of the opening.:

Will the new Von Duprin 388 and 386NL trim work for the "OLD" 33/35 exit devices?

Resolution: No, the new 33A/35A exit devices can be operated with the new 388 and 386 trim but this trim will NOT operate the old 33/35 devices.:

Am I able to run the current for a mag lock through the Von Duprin RX switch?

Resolution: In general, it is recommended to use Allegion power supply logic boards, such as 900-RL (click here) , to receive input signals from switches, and to power ...:

If I order the Von Duprin RX-2, will I get two (2) RX switches in my exit device?

Resolution: Yes, the RX-2 option includes two (2) RX switches in the Von Duprin panic bar. :