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FAQs

Does the GF3000TJ armature get mounted using the sex bolt?

Resolution: The manual is incorrect in referencing the GF3000TJ as having sex bolts for the armature. GF3000TJ comes with blind nuts for armature installation but no sex bolts for mount...:

What is the RLDB board used for?

Resolution: This is a relay board the converts the high/low logic output to a simulated dry contact on a PIM or PIB . RLBD Access point status signals: Request-to-enter Request...:

What are the dimensions for GF3000 Threshold box?

Resolution: Threshold box 7 1/2 " x 2 1/4 " x 1 3/4 ":

My Windows Mobile Device Center stopped working after a PC update. Will it still work?

Resolution: Yes. Allegion Tech Support needs to remotely access your PC and install a &...:

How do I setup a Managed Engage account or site? Which ACP do I select?

Resolution: For a Engage Managed (stand alone) account, select ENGAGE. Selecting any other option creates a Partner account for that brand access control system.:

After LE Mortise lock was Re-Handed in the field, the REX function stopped working.

Resolution: If the LE lock was re-handed on site, you have to make sure the stop screw is on the correct side.Check Install Guide (section A pg2) for moving Stop Screw and RX Module to the correct side of...:

How can I downgrade firmware on an Engage device?

Resolution: NDEB, LEB, MT20W and Control locks are able to be downgraded to an earlier version of the firmware.Some devices, once they have the most recent updated firmware, you are unable to downgra...:

AD latch 13-049 part number was changed to 13-247

Resolution: Same component, different part number.:

What type of batteries and how many come with the K380-001 WA series battery pack?

Resolution: K380-001 is one battery pack, so the pack is 8 AA batteries (Energizer brand) in a wrapped pack with the batteries in series to equal a 12 V output.These batteries have been discontinued; however, ...:

Can you use a config card on NDE/ LE locks?

Resolution: Using the Engage software, on the lock settings, you can turn on or off all the prox and smart card options.All of our configuration cards are compatible with the NDE / LE locks if needed.Here is t...: