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FAQs

The wires are missing from a 900-BBK. would those wires be apart of the back up board, (900-BB) or with batteries (900-BAT)?

Resolution: The wires are soldered to the 900-BB board.If you need help with replacement parts, contact sales support or product support for further assistance at 877-671-7011.Option 2 is sales support.Op...:

Is a Pullman latch with electric strike application a good option for security?

Resolution: If the door is pulled hard enough, the Pullman spring latch may depress far enough to allow it to ride over the the closed lip of an electric strike. Please contact Von Duprin support to...:

Can a Primus cylinder be ordered and shipped with a lock?

Resolution: All locks must be ordered less cylinder, then the Primus/Primus XP cylinder must be ordered on a separate line except the B700 & B800 Series deadbolts. :

Does Schlage or Falcon offer a cam to operate a Town Steel mortise lock?

Resolution: The Falcon cams to operate a Town Steel mortise lock are: Non-IC cam - 5622-STD IC cam - 5622-IC:

What are the Control lock construction fob information?

Resolution: The part number to order for brand-new sites is:9651Specify CardTrax account CT8X4248If reordering for an existing site:9651Bit Format: 48XSite/Facility code: (use same site/facility code generated...:

What materials were used in the Falcon X corrosion resistant lock?

Resolution: The Falcon X-series (Troy) knob only was available in corrosion resistant non-ferrous materials. All lock components were either a high grade stainless steel (corrosion resistant), brass or non-fer...:

Is the door prep the same for the old LP373L and today's 940L for 94/95 series device?

Resolution: Yes, the prep is the same.:

What is the part number for the extender rings (EXT) shown on the deadbolt IC assembly instructions P515-800?

Resolution: The Interchangeable Cylinder Assembly deadbolt assembly instructions P515-800, identify the extender rings by "EXT". Replacement rings can be purchased as a kit, 36-071 which include both the...:

Is 8402 available with adhesive?

Resolution: As of 2017, UL has included the following listing for Ives 8400 kick plates.The statement is: Kick plates and armor plates are to be attached with screws or Acrylic Double-Sided Ta...:

Is the HL6-9000 bent tab strike offered as separate item?

Resolution: :