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FAQs

What are the part numbers for the inside and outside small rose spring cage assembly for the W lock?

Resolution: Q330-448 is the part number for the inside small rose spring cage assembly, shown below: Q330-447 is the part number for the outside small rose spring cage assembly, sh...:

Can the Von Duprin 98/9975 F be used on a pair of doors with the 98/9927 F LBR?

Resolution: No, the 98/9927F exit device must use a bottom rod to maintain the fire rating of the opening.:

Will the new Von Duprin 388 and 386NL trim work for the "OLD" 33/35 exit devices?

Resolution: No, the new 33A/35A exit devices can be operated with the new 388 and 386 trim but this trim will NOT operate the old 33/35 devices.:

Am I able to run the current for a mag lock through the Von Duprin RX switch?

Resolution: In general, it is recommended to use Allegion power supply logic boards, such as 900-RL (click here) , to receive input signals from switches, and to power ...:

If I order the Von Duprin RX-2, will I get two (2) RX switches in my exit device?

Resolution: Yes, the RX-2 option includes two (2) RX switches in the Von Duprin panic bar. :

What is "nightlatch" vs "holdback" for the Falcon Doromatic exit devices?

Resolution: Nightlatch requires the rim cylinder for entry each time. Turning the rim cylinder key retracts the latchbolt. Upon removing the key, the devcie will relatch to the strike. Hold b...:

How do you order a replacement RX switch for an RX996 trim?

Resolution: The RX996 replacement switch is sold as an engineering special. It is priced the same as the add for the RX option for 996L. This is a replacement switch only. It is not possible ...:

Is there an RX E996L trim available?

Resolution: RX-E996L lever trim was available until the E996 has discontinued in late 2023.The RX-M996L lever trim is available as a special order. :

How to Update Firmware on Schlage Encode Series

Resolution: The Schlage Encode Series locks automatically update their firmware periodically. These locks will download and install the latest firmware from the cloud as long as they are connected to your home...:

How to Locate the Programming Sticker on Schlage Encode Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the front of the inside assembly.You need to slide the battery cover up to...: