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FAQs

Why is my QEL device not retracting when powered.

Resolution: Check the condition of the LED on the motor.The Von Duprin QEL motor has a couple features that protect the motor.If the LED is alternating between Green and Red;There is a Tamper Resistance featur...:

Is there an electric strike (such as the 6216) that has a deadbolt monitor switch?

Resolution: There is currently no Von Duprin electric strike with deadbolt monitoring. The 6216 has a pocket for a deadbolt, but the monitoring switches available for that strike are only for monitoring ...:

How do I order the NL spring for 940L trim?

Resolution: The part number for the 940L NL spring is 600339.:

On the gf3000-BRD, how much space is needed to install the armature on the door?

Resolution: At the bottom rail must have 1 3/4" or more room for the armature assembly of the GF3000BRD.:

What tool is needed to remove security screws on the 625 pushbutton?

Resolution: The 625 pushbutton will come with two screw options for the front plate. Standard flat blade screws or the security screws which are a spanner screw. &nbs...:

Are the door cords fire rated?

Resolution: Yes, the door cords are UL listed, documentation is being updated. UL listed for fire rating. Certification: UL 10 C:

What inputs are available for the CTE?

Resolution: Here is a list of the available inputs on the CTE: Request to Enter Request to Exit Door Position Remote Release Tamper. :

How is a hard reset done on the BM170

Resolution: Bluebird-Pidion BM-170 Hard Reset Procedure…. To Hard Reset the BM170: 1. Press and hold the black circular “OK” button on the front of the unit. ...:

Are the Locknetics Mag Locks WMG600 and 1200 water resistant?

Resolution: Yes, they are water resistant- UL 1034 rated for indoor and outdoor use:

Installation instructions for the WMG600 and 1200 series mag locks

Resolution: Please see attached: