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FAQs

How can I unlock FC21 Custom Combined Interior function using the Emergency Unlock Tool?

Resolution: To unlock an FC21 function from the exterior side of the door, insert the emergency unlock tool into the hole on the exterior side of the trim. Push inward until you hear a pop and the door unlocks...:

What if my latch does not fit in the door?

Resolution: Schlage Custom features a 1” diameter latch to improve quality and feel of the lock. Older doors may be prepared for latches that are 7/8” in diameter. If you cannot insert the Schlage Custom latch...:

Do I need to consider door handing when installing Schlage Custom?

Resolution: All Schlage Custom products are field-reversible. You do not need to determine the handing of your door before purchase or install. When installing Schlage Custom, if a lever appears to be or...:

What if I cannot insert my privacy pin into the hole?

Resolution: If you have trouble inserting the privacy pin, check to see if the lock is installed properly, according to the following images and descriptions. First, remove the trim from the interio...:

How do I remove the trim?

Resolution: Remove the knob or lever. Remove the privacy pin, if it is installed. Then, use a small flat-blade screwdriver to pry the trim off the lock. There is a small slot ...:

What if my latch doesn't extend completely?

Resolution: You may have installed the baseplate backwards. If necessary, remove the lock from the door. Then remove the latch screws and latch from the door. Check that the backplate and faceplate are ins...:

Why is there a hole in the trim?

Resolution: The hole in the trim allows the Emergency Unlock Tool to be used to unlock the privacy locking mechanism when the FC21 Combined Interior lock is configured for privacy functionality. For the ...:

What size is the allen wrench (hex key) used with the FC Series?

Resolution: The allen wrench (hex key) is a standard 3/32".:

Is there a 5" backset latch available?

Resolution: A 5" backset is not available for Schlage Custom at this time. Schlage's F-series product has a 5" backset option. :

Is there a plug available for the holes in the trim?

Resolution: Plugs are not available for the holes in the trim. For further explanation about the holes in the trim, refer to the following link. :