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FAQs

Should I install the privacy pin above or below the knob/lever?

Resolution: The choice is yours! You may install the lock so the privacy pin is located either above or below the knob/lever. Note the following considerations to help you decide: Privacy Pin BelowCleaner ...:

How do I install the (FC 21) privacy pin?

Resolution: View the interactive instructions. The privacy pin may be installed either above or below the knob/lever. See this topic for more information. If yo...:

How do I install the trim?

Resolution: When installing the trim, make sure you align the hole in the trim with the hole in the chassis. See this topic for more information.When installing the trim so the privacy pin will be on...:

What if my set screw doesn't screw in flush with the knob / lever?

Resolution: In this photo, the set screw is not flush with the knob/lever.Using the hex wrench, loosen the set screw. Make sure that the knob/lever is pushed all the way on to the chassis. Then, tighten the se...:

Are Schlage Custom glass knobs made of real glass?

Resolution: Schlage Custom Glass knobs are made of real glass and built with the durability that Schlage is known for. All glass knobs are tested to meet BHMA AAA ratings, the highest standard for residential ...:

Can I get a glass knob for an exterior door?

Resolution: For safety and security purposes, it is not recommended that glass knobs are used on the exterior side of exterior doors. We recommend using a Schlage keyed lever or knob to secure the perimeter do...:

Are Schlage glass knobs durable?

Resolution: Schlage Custom Glass Knobs are real glass and built with the durability that Schlage is known for. All class knobs are tested to meet BHMA AAA ratings, the highest standard for residential door loc...:

What can I do if I lose the Privacy Pin

Resolution: If you want to change your lock from a passage to a privacy but you have lost your privacy pin after install, Schlage will send you a new pin for free. Simply call Schlage Customer service (888-805...:

What if I lose the emergency unlock tool?

Resolution: If you happen to lose the emergency unlock tool and would like one for a privacy (bed/bath) door, call Schlage Customer Service at (888-805-9837) and they will happily send you a replacement. Pleas...:

Purchase replacement parts?

Resolution: Please call Schlage Customer Service at 888-805-9837.: