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FAQs

Resolution: Click here for the Schlage CTE Controller Product Page.:

Resolution: Make sure the Gateway and CTE are within 30 feet of each other, with no metal obstructions, for good Bluetooth signal.CTE LINKING Steps.1) Make sure the CTE is already commissioned to the same site...:

CTE Construction mode?

Resolution: To Enter CTE construction mode, the CTE must be powered, the MT11-485/MT15-485 reader opeartional, and the CTE in FDR mode. Check the CTE power LED, the reader RS-485 LEDs for both blinking e...:

CTE Commissioning

Resolution: CTE Must be in FDR mode for commissioning. Check the CTE mode LED to confirm FDR mode.With the ENGAGE Mobile APP, open the ENGAGE site and from the CONNECT screen go to ADD (+) in the upper right c...:

What would cause the 2390 push bar to bind or not release properly?

Resolution: Overtightening the anchor studs will cause a bind in the push bar, and the push bar will not release or extend properly. Refer to the installation instructions.:

“Invalid username or password” error when logging into my Schlage Home app account

Resolution: Many customers who use the Schlage Home app use a Schlage account to control and manage access to their locks. With your Schlage account, you can also set up other smart home assistants like ...:

What is a 5500 strike?

Resolution: The 5500 is an earlier version of the 4200. The 5500 had to be redesigned resulting in the 4200. :

Comments Regarding Trimco product

Resolution: Trimco launched a lockdown hardware specifically for 98/99 and 33A/35A devices. In response to this, please take note of the following: This design creates a situation where anyone, even those wit...:

What is the Schlage Custom series?

Resolution: :

What functions are Included in the Schlage Custom Family?

Resolution: FC21 Combined Interior The FC21 Combined Interior combines both passage (hall/closet) and privacy (bed/bath) into one lock. Simply insert the included priv...: