Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How do I get the L9000 series off the door if the inside bushing keeps spinning and the lever does not back off the mounting plate?

Resolution: This may be due to a broken mounting plate on the inside. You will have to cut away the inside rose or escutcheon to expose the two mounting screws that attach to the mounting post. This will allow...:

Can the LM9200 be ordered with the HL6 paddle?

Resolution: This configuration is not available. :

How does an electric strike operate with a Chexit device?

Resolution: RIM DEVICE: The Chexit must be disarmed when an electric strike is used. If the Chexit is not disarmed, the device latch bolt will be in a rigid state when the door tries to close. &nb...:

Are the 3CB1 hinges fire rated?

Resolution: Per the 2016 edition of NFPA 80, the only restrictions for using spring hinges in a UL Listed fire door application are “at least two shall be provided” per 6.4.3.1.1.2, must be “Grade 1” per 6.4...:

What competitor cores can the ND lock accept?

Resolution: The ND lock can be ordered to accept the following competitor cores/cylinders. SARGENTLD SAR: C11-1, C10-1JD SAR: 6300 CORBINLD CO6: 2000-033JD CO6: 80...:

Can the 100 Series Concealed Overhead Door Holder/Stop be used on double acting doors?

Resolution: Yes, the 100 Series Concealed Overhead Door Holder/Stop can be used on double acting doors. The installation instructions provide further details.:

How to order locks installed into a mount.

Resolution: When placing your order (for the locks and mounts) you have to request specifically to have the locks mounted on your PO. :

How deep is the wire access hole for the XY TWP hinges?

Resolution: For wood doors, wood frames, or composite filled frames the wire access holes must be drilled to a depth of 2-1/2".:

What are the mounting options for Ives pulls

Resolution: All Ives pulls mounting options are summarized in this document: click here. :

If a continuous hinge, like a 112HD makes a "popping" sound when door is opened, what would that be?

Resolution: Either way, this hinge is making noise and the #1 cause is installation related. If it is installation related it can often be narrowed down to one of the below. 1. screws not goi...: