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FAQs

When did LCN change the plated finish option of US10B to US 11?

Resolution: This change took place back around 2002.This is a subtle change as the color is still the same but US11 is sealed whereas US10B was oiled. :

Will an HL6 work with an 88 series rim device?

Resolution: No. The HL6 square spindle/hub does not orient with the receiver of the 88 series.:

What SNB is needed with 499F strike hook on wood door?

Resolution: The strike hook for the 499F or 954 strike is mounted with 2 each 1/4-20 screws which could be paired with 325 SNB's.The 325 SNB's are required for use with 499F or 954 strike hook when installed o...:

How much can be cut from a 355 door bottom?

Resolution: You can safely cut up to 3" from a 355 door bottom.:

What is the part number for a 12" rod for an Ives FB458?

Resolution: The FB458 with a 12" rod is a packaged/purchased item, so a 12" rod is not available as a sold separate item. Ives does offer a sold separate rod package for the FB458 in sizes 18", 24", 36" ...:

Can the 280 Sensaguard be taken appart to repair/replace interior components?

Resolution: No, the case is riveted together. If the rivets are removed, the Sensaguard will be non-functional because the possibility of springs and other components could be lost or misplaced, voidin...:

What is the part number for the decorative cap for an Ives 9100 series with the "O" mount?

Resolution: Individual parts from the "O" mount screw package are not sold separately. :

Is the "LM" or "DM" option available for the 24-R?

Resolution: The "LM" and "DM" options are no longer available for the 24-R panic device because it now has deadlocking standard (as of April 1, 2017).Before April 1, 2017 it was availa...:

How can I replace a dmanaged or missing UL Fire Label

Resolution: If the devices installed less than a year ago we have the option of a UL field inspection. Below are the details of what need to happen. Allegion can submit for a field inspection ...:

Is the Primus GP and KP key section still available?

Resolution: KP key section is only supported on existing systems.: