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FAQs

How can we tell if the CO lock is in privacy mode?

Resolution: When you present your code, you will get 2 RED LED, ‘access denied’:

Can I use the Von Duprin PS873 for the E996 lever trim?

Resolution: The PS873 was discontinued around 2010.Please use an Allegion PS900 series power supply for your electrified options. For additional assistance, please contact Allegion support at 877-6...:

What are the steel balls used for on the B600 deadbolts?

Resolution: A steel ball is inserted into the housing prior to the installation of the mounting bolts for drill resistance.:

Is the 718TL available for use with the 25 series?

Resolution: The 718TL is only used with concealed vertical rod devices (24-C and 25-C). Use instructions from the 712L (23792526).:

Can I order a FS410 floor stop with a grey or tan rubber bumper?

Resolution: No, they only come in black. The rubber bumper for the FS410 decorative floor stop is replaceable though engineering specials, but Allegion offers them only in black. :

Is the extrusion process that we use for the 98/99 mechanism case a hot or cold extrusion?

Resolution: The aluminum extruded channel is a HOT extrusion. :

Right Hand 2010 arm rubbing on the finish plate

Resolution: Around the November 2017 time frame there was some suspect RH 2010 arms that were found to have a slightly larger hub which could cause the arm (hub portion) to slightly rub on the 2010 finish plat...:

What is the XL12-207?

Resolution: The XL12-207 is a solid spring cage for the L9000 series mortise lock that can be used to keep the lever in the fixed or rigid position. The XL12-207 was previously available through RFQ ...:

What is QM for Von Duprin?

Resolution: Accepting orders for the QM option on 98/99 Rim Exit Devices, 33A/35A Rim Exit Devices, and 996L/L-BE-R/V Trims starting 4/23/2018. Accepting orders for the QM option on the 98/9927 Surface V...:

How do I order glass bead kits for concealed cable exit devices (33/3549A, 98/9949, 98/9950WDC)?

Resolution: 33/3549A:¼” kit – request one 33/35A-GBK-R and one of this applied panel kit: INS-4-KIT-33/3549A (#24122293)½” kit – request two 33/35A-GBK-R and one of this applied panel kit: INS-2-KIT-33/3549A (...: