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FAQs

Is the "LM" or "DM" option available for the 24-R?

Resolution: The "LM" and "DM" options are no longer available for the 24-R panic device because it now has deadlocking standard (as of April 1, 2017).Before April 1, 2017 it was availa...:

How can I replace a damaged or missing UL Fire Label?

Resolution: If the devices installed less than a year ago we have the option of a UL field inspection. Below are the details of what need to happen. Allegion can submit for a field inspection in which UL...:

Is the Primus GP and KP key section still available?

Resolution: KP key section is only supported on existing systems.:

How do I get the L9000 series off the door if the inside bushing keeps spinning and the lever does not back off the mounting plate?

Resolution: This may be due to a broken mounting plate on the inside. You will have to cut away the inside rose or escutcheon to expose the two mounting screws that attach to the mounting post. This will allow...:

Can the LM9200 be ordered with the HL6 paddle?

Resolution: This configuration is not available. :

How does an electric strike operate with a Chexit device?

Resolution: RIM DEVICE: The Chexit must be disarmed when an electric strike is used. If the Chexit is not disarmed, the device latch bolt will be in a rigid state when the door tries to close. &nb...:

Are the 3CB1 hinges fire rated?

Resolution: Per the 2016 edition of NFPA 80, the only restrictions for using spring hinges in a UL Listed fire door application are “at least two shall be provided” per 6.4.3.1.1.2, must be “Grade 1” per 6.4...:

What competitor cores can the ND lock accept?

Resolution: The ND lock can be ordered to accept the following competitor cores/cylinders. SARGENTLD SAR: C11-1, C10-1JD SAR: 6300 CORBINLD CO6: 2000-033JD CO6: 80...:

Can the 100 Series Concealed Overhead Door Holder/Stop be used on double acting doors?

Resolution: Yes, the 100 Series Concealed Overhead Door Holder/Stop can be used on double acting doors. The installation instructions provide further details.:

How to order locks installed into a mount.

Resolution: When placing your order (for the locks and mounts) you have to request specifically to have the locks mounted on your PO. :