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FAQs

How do I add or remove names on my Primus account?

Resolution: To add or remove names on a Primus account, a signature card (MS_E130) must be filled out with the changes. The original document with "wet" signatures must be sent in to the Key Control department...:

What is the manufacturer part number for the molex connector Schlage utilizes?

Resolution: 8 pin male connector 43025-08004 pin male connector 43025-0400:

Will a CT5000 work with FIPS PIV credentials and Schlage Express software

Resolution: No, the CT5000 does not support FIPS PIV credentials.Although the CT5000 is compatible with the aptiQ family of readers that are FIPS PIV compatible, the firmware of the CT5000 does not suppo...:

Can the GT400 be connected using POE?

Resolution: It cannot connect via POE directly but a 3rd party POE adapter may be used if necessary:

What is the 3293 Filter Service Kit from LCN?

Resolution: This kit was for extremely old 7981 and 7982 control boxes when the inlet filter was attached to the outside of the box. This kit included the -329 inlet filter, a plastic elbow, and a short ...:

Does 36" extension rod kit for 98 / 99 device service 1 or 2 devices?

Resolution: Does 36" extension rod kit for 98 / 99 device service 1 or 2 devices?Answer: The extension rods are only designed to extend the top rod for one device only, not two. The kit only comes with o...:

Can original (non-adjustable) 9849 / 9949 cables be mixed with new field-sizable cable?

Resolution: Yes. Adjustable, field sizeable cables can be used on the original 9849 / 9949 system. Customer will need to provide door size so that the correct adjustable cable can be supplied.:

Is the Falcon 1790 an exact retrofit for the 2090?

Resolution: The 1790 and 2090 will fit the same hole pattern. However, the 2090 latch is located lower than the 1790 when installed. The strike can be re-located to address the issue.:

Can the Chexit trim output be controlled when the Chexit key is in disarmed position?

Resolution: This information applies to the "new" Chexit after 2015. When the Chexit key switch is in the disarmed position, the trim output will keep the trim secured (powered if FS, no...:

Can the auxilary fire latch (AFL) be mortised into a Steelcraft door, or must it be surface-applied.

Resolution: In general, if the construction of the door covers AFL mortising in the door manufacturer's file, then this is ok.Note that Steelcraft does not have this information in their files.Modifying a ...: