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FAQs

What is the fire rating for the LE lock?

Resolution: The LE / LEB locks are UL10C rated. That is a 3-hour fire rating :

Can 996K trim be changed to a lever (996L) in the field?

Resolution: No. The 996K cannot be changed to a lever function in the field. These functions are manufactured differently at the factory, including press-fit parts that could not be changed in the ...:

Can a QEL conversion kit be used on an AX device?

Resolution: Yes. QELX baseplate converstion kit or HD-QELX Baseplate converstion kits can be used on Von Duprin AX devices. :

How do I add or remove names on my Primus account?

Resolution: To add or remove names on a Primus account, a signature card (MS_E130) must be filled out with the changes. The original document with "wet" signatures must be sent in to the Key Control department...:

What is the manufacturer part number for the molex connector Schlage utilizes?

Resolution: 8 pin male connector 43025-08004 pin male connector 43025-0400:

Will a CT5000 work with FIPS PIV credentials and Schlage Express software

Resolution: No, the CT5000 does not support FIPS PIV credentials.Although the CT5000 is compatible with the aptiQ family of readers that are FIPS PIV compatible, the firmware of the CT5000 does not suppo...:

Can the GT400 be connected using POE?

Resolution: It cannot connect via POE directly but a 3rd party POE adapter may be used if necessary:

What is the 3293 Filter Service Kit from LCN?

Resolution: This kit was for extremely old 7981 and 7982 control boxes when the inlet filter was attached to the outside of the box. This kit included the -329 inlet filter, a plastic elbow, and a short ...:

Does 36" extension rod kit for 98 / 99 device service 1 or 2 devices?

Resolution: Does 36" extension rod kit for 98 / 99 device service 1 or 2 devices?Answer: The extension rods are only designed to extend the top rod for one device only, not two. The kit only comes with o...:

Can original (non-adjustable) 9849 / 9949 cables be mixed with new field-sizable cable?

Resolution: Yes. Adjustable, field sizeable cables can be used on the original 9849 / 9949 system. Customer will need to provide door size so that the correct adjustable cable can be supplied.: