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FAQs

How can I remove a NDE80 lock from an Engage Account if I don't know what account it is assigned to?

Resolution: NDE80 locks can only be removed from unknown accounts by Schlage Technical Support.You must provide the Serial Number from behind the battery holder and if properly confirmed, Technical Support can...:

CO200 - is 3 3/4 backset available?

Resolution: Yes - order Part # 14-050:

What is the replacement reader for the XF2110?

Resolution: MTK-15 :

What is the maximum number of locks on a standard Engage site?

Resolution: At launch, Engage managed sites were only capable of supporting up to 100 NDE locks per site. With recent updates to the Engage platform, as well as the addition of new products, Engage managed sit...:

Explain Fail-Safe and Fail-Secure in terms of wiring with relays

Resolution: When a lock is Fail-Safe it means that when power is dropped it will be unlocked. During normal operation it requires power applied at all times and a Normally Closed (NC) and Common (C) conn...:

What is the difference between the Falcon ED1690 and EL1690

Resolution: ED1690: Solenoid retracts the latch bolt and pulls in the push pad.EL1690: Solenoid retracts latch bolt only. Push pad remains extended.:

When is a BE467’s battery considered critically depleted?

Resolution: • Batteries: Uses 4(ea.) AA alkaline batteries (provided in the box)•+6.0VDC typical operating voltage• “Battery Voltage” is available via Audit events –• Low Battery = 4.4 VDC•Reported in Audits•N...:

Can I send the detectors from the old obsolete SED or MED back to LCN for disposal?

Resolution: Unfortunately, we are no longer able to accept returns of that closer/Detector. This offering was discontinued over two decades ago and we no longer have the NRC license to ...:

Should I use a 12 or 24v power supply for the CT5000

Resolution: While the CT5000 can take either you must use a 12 volt fully regulated and filtered power supply should be used, due to the credential reader power requirements range from 5 to 16...:

Can I change a CO lock from a 50 function to a 70 function by replacing the inside base plate assembly ?

Resolution: · No- a new CO lock will need to be ordered: