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FAQs

Resolution: In order to install a new PB405 power bolt in place of a Locknetics version, the retrofit kit is required. It allows you to go from the old locknetics PB405S to the new Schlage PB405S a...:

How come the new Battery Holder for my CO993 lock doesn't fit?

Resolution: The CO 993 requires you to set the new Battery Holder for the AD side.:

Can a PS902 Power Supply damage an Schlage MTK15 Reader?

Resolution: Yes - the PS902 MUST be strapped for 12vdc operation when powering a Schlage reader. ...:

How can I remove a NDE80 lock from an Engage Account if I don't know what account it is assigned to?

Resolution: NDE80 locks can only be removed from unknown accounts by Schlage Technical Support.You must provide the Serial Number from behind the battery holder and if properly confirmed, Technical Support can...:

CO200 - is 3 3/4 backset available?

Resolution: Yes - order Part # 14-050:

What is the replacement reader for the XF2110?

Resolution: MTK-15 :

What is the maximum number of locks on a standard Engage site?

Resolution: At launch, Engage managed sites were only capable of supporting up to 100 NDE locks per site. With recent updates to the Engage platform, as well as the addition of new products, Engage managed sit...:

Explain Fail-Safe and Fail-Secure in terms of wiring with relays

Resolution: When a lock is Fail-Safe it means that when power is dropped it will be unlocked. During normal operation it requires power applied at all times and a Normally Closed (NC) and Common (C) conn...:

What is the difference between the Falcon ED1690 and EL1690

Resolution: ED1690: Solenoid retracts the latch bolt and pulls in the push pad.EL1690: Solenoid retracts latch bolt only. Push pad remains extended.:

When is a BE467’s battery considered critically depleted?

Resolution: • Batteries: Uses 4(ea.) AA alkaline batteries (provided in the box)•+6.0VDC typical operating voltage• “Battery Voltage” is available via Audit events –• Low Battery = 4.4 VDC•Reported in Audits•N...: