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FAQs

Can I send the detectors from the old obsolete SED or MED back to LCN for disposal?

Resolution: Unfortunately, we are no longer able to accept returns of that closer/Detector. This offering was discontinued over two decades ago and we no longer have the NRC license to ...:

Should I use a 12 or 24v power supply for the CT5000

Resolution: While the CT5000 can take either you must use a 12 volt fully regulated and filtered power supply should be used, due to the credential reader power requirements range from 5 to 16...:

Can I change a CO lock from a 50 function to a 70 function by replacing the inside base plate assembly ?

Resolution: · No- a new CO lock will need to be ordered:

What does the MGB + MCA5 grounding Kit need to be used ?

Resolution: The National Electrical Code requires the grounding kit to be used on outdoor antenna installations.:

Is the HHD Device compatible with Window Mobile Device Center installed on a Windows Surface Pro 4 ?

Resolution: · Yes, the Hand Held Device will work on the Windows Surface Pro 4:

Can custom order Credentials be returned?

Resolution: No, they can be returned for a ReStock fee, but they cannot be resold.:

What are the weight differences for the M400 series Mag Locks?

Resolution: M420 - 6 lbs M450 - 10 lbs M490 - 14 lbs:

Are L9000 Vandlgard locks available with the modular RX?

Resolution: LV9000 mechanical locks are not available with the modular RX (L283-452) as such the locks must be ordered from the factory with the RX option. See pricebook for available functions. &n...:

Why does the L9000 lock with rx switch bind when I change the handing?

Resolution: Schlage non-electrified L9000 mortise locks began using a modular type RX switch for locks specified with the RX on January 02, 2017. The RX is handed in that it must always be on the inside. If a ...:

Magstripe card data not coming in correctly to the Honeywell Panel from PIM400-TD2

Resolution: The problem was that the Honeywell star 2 control panel could not read the information from the card that was coming from the AD400 MS reader by way of the PIM400TD2. It could see and read all cont...: