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FAQs

When did LCN change the bushings on their rollers?

Resolution: First check installation/templating as improper installation can lead to wear and tear on the roller and thus cause issues. We did launch a new roller design on Feb. 8, 2016&n...:

What is the maximum width of the Zero flood barrier?

Resolution: As of December 2016, the maximum width of the Zero flood barrier is 36".Specials cannot create an extended width at this time. This spec is subject to change in the future if additional ...:

Can a 6 pin cylinder be used with the BE367

Resolution: NO it can only be used with a 5 pin residential key cylinder There are no conversion available to convert to a 6 pin key cylinder.:

What is the maximum length of Zero 119WB all all other metal weather stripping?

Resolution: As of December 2016: With the 119WB, and all other metal weather-stripping, our current supplier will not provide any lengths longer than 9’, so the factory can’t standardize any higher than what ...:

What is a 608 finish?

Resolution: This is the Schlage Residential version of the Commercial 606 Satin Brass finish. The 608 will be a little bit duller than the 606. :

What are the dimensions of the Ives 8975 pull?

Resolution: The 8975 is a flat pull.The profile dimensions are 1.25" wide (ie. what the customer would see walking up to the pull) and 0.25" thick.(Note: Allegion support team can access a drawing ...:

What is the PB-405 RFK used for?

Resolution: In order to install a new PB405 power bolt in place of a Locknetics version, the retrofit kit is required. It allows you to go from the old locknetics PB405S to the new Schlage PB405S a...:

How come the new Battery Holder for my CO993 lock doesn't fit?

Resolution: The CO 993 requires you to set the new Battery Holder for the AD side.:

Can a PS902 Power Supply damage an Schlage MTK15 Reader?

Resolution: Yes - the PS902 MUST be strapped for 12vdc operation when powering a Schlage reader. ...:

How can I remove a NDE80 lock from an Engage Account if I don't know what account it is assigned to?

Resolution: NDE80 locks can only be removed from unknown accounts by Schlage Technical Support.You must provide the Serial Number from behind the battery holder and if properly confirmed, Technical Support can...: