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FAQs

Is the 390DEL the same template as the M490DEL

Resolution: · No- The template for the M490DEL armature and mag lock are different from the 390DEL.:

Falcon MA mortise RX switch working intermittently.

Resolution: There were a few complaints in 2015 with intermittent RX operation. The armature was not making good contact with the hub when the lever was rotated.This has been resolved as of August 31st, ...:

Will a CO200 retain a time zone setting if you program the users manually from the keypad afterwards?

Resolution: Programming via keypad has no time zone capability; they would have to FDR the lock to remove the Express file to manually program.:

Is there a template for a CO100 CY wood door that shows back set when it is 5 inches?

Resolution: There isn’t a template that shows all of the different back sets. The CO101 template, for example, is generic where it shows the back set and requires the center line to be moved over to the ...:

On the 7764 DPS, how much of a distance does the DPS need to be apart, before it will note a break in contact?

Resolution: 1/2" distance is required before break in contact will be noted.:

Are you able to daisy chain the Pim-400-485?

Resolution: Yes, but also have to set the RS-485 address on the PIM's so as to make sure the Hi/Lo settings are not overlapping. :

How much does a HKII reader weigh?

Resolution: A complete reader weighs 5.4 lbs.:

On the ad400 locks, Do Torx security screws come with the order or does it need to be ordered separately?

Resolution: 1. They only include Torx security screws for the covers (Battery and communication cover). There is a separate Torx tamper screw pack that has all the screws in Torx. Cylindri...:

Was the old KS920 Von Duprin key switch SPDT maintained?

Resolution: Yes, the KS920 from Von Duprin was SPDT. If they order a 653-04 and then need DPDT, they just need to order a second switch and add it to the assembly. Our key switches can be changed in the fiel...:

On the HandKey 2. The connection 4 and 5 pins are they NO or NC?

Resolution: Neither. Its called an open collector And the relay makes the NO and NC decision We have voltage then it drops to 0 after a hand placement then that tells the relay: