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FAQs

Touchpad Deadbolt: Flashing Green but Does Not Lock or Unlock

Resolution: Schlage keypad deadbolt locks are trusted for their reliability, but occasional issues can arise during installation or use. This comprehensive guide addresses misaligned cam issues. In This A...:

Codes are not Accepted by Keypad (blinks Red)

Resolution: Issue: The User Codes will not unlock the keypad lock. The Schlage Light blinks Red after a code is entered. If the Schlage Light continuously blinks Red, this indicates...:

What thick door kits are available for Residential Schlage Locks?

Resolution: Standard door thickness for Residential Schlage locks is 1 3/8” to 1 ¾”. We do not have any locks to accommodate any door thinner than 1 3/8” thick. Dexter by Schlage handlesets, deadbolts and...:

Verify handing and setup of Schlage smart deadbolts

Resolution: The following applies to the Schlage Connect Smart Deadbolt (BE468/BE469) and Schlage Sense Smart Deadbolt (BE479).Issue: The setup (handing process) tries to complete but fails. The motor operates...:

I have to change the batteries often for the BE468, BE469 or the BE479

Resolution: Issue: The lock is operating properly, but indicates that the batteries need to be replaced often. Environment: BE468 Schlage Connect Touchscreen DeadboltBE469 Schlage Connect Touc...:

Bore Hole diameter too small.

Resolution: 1) Re-measure for larger hole Wrap the template included with the instructions around the edge of the door and tape it in place. The template accurately locates the exact spots for drillin...:

Can I Order my Locks With Matching Keys?

Resolution: Yes, your Schlage locks can all be keyed alike. Here are a few different options:1. Purchasing New LocksWhen purchasing new locks, you can special order them to be keyed alike. Simply consult a Pro...:

2 inch latch backset

Resolution: Schlage does not offer a 2 inch latch backset:

Where to buy Schlage?

Resolution: You may find or special order at any of our Schlage distributors in your local area. Where to buy Schlage? For information on how to become a Schlage distributor and pricing for our produ...:

My lock is "frozen."

Resolution: This could apply to a range of locks, depending on the issue. Is it the key that will not turn? Or does the latch not retract? There could be multiple reasons for these i...: