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FAQs

Resolution: 1) Re-measure for larger hole Wrap the template included with the instructions around the edge of the door and tape it in place. The template accurately locates the exact spots for drillin...:

Can I Order my Locks With Matching Keys?

Resolution: Yes, your Schlage locks can all be keyed alike. Here are a few different options:1. Purchasing New LocksWhen purchasing new locks, you can special order them to be keyed alike. Simply consult a Pro...:

2 inch latch backset

Resolution: Schlage does not offer a 2 inch latch backset:

Where to buy Schlage?

Resolution: You may find or special order at any of our Schlage distributors in your local area. Where to buy Schlage? For information on how to become a Schlage distributor and pricing for our produ...:

My lock is "frozen."

Resolution: This could apply to a range of locks, depending on the issue. Is it the key that will not turn? Or does the latch not retract? There could be multiple reasons for these i...:

Bed/Bath Emergency key

Resolution: If needed on emergency basis, you can use items such as a large paper clip, allen wrench, ect. to apply into pin hole of outside knob/lever to unlock. You can call us at 888 805 9837 and we can s...:

F Series Functions / Descriptions

Resolution: :

Is lock affected by power outages?

Resolution: No. The lock is battery powered. :

How can I prevent someone from adding a code to my lock?

Resolution: You must know the programming code to add a new user code. Keep your programming code very secure. Change the programming code if you are concerned someone else knows it. ...:

How do I ensure others don’t have my codes?

Resolution: If you are concerned someone has a code to your lock, you should delete all user codes and then re-add the codes you know are secure. You can also change your Programming Code for increased s...: