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FAQs

Can a Chexit solenoid and plunger be replaced on a device made before June 2002?

Resolution: The Chexit solenoid and plunger can not be replaced on a Chexit device made before June 2002.:

GT-400: GManager is unable to communicate with GT-400 readers

Resolution: The issue may be related to Windows 7 32-bit and 64-bit user permission issues. The GManager instance will need to be started as an Administrator. Steps on starting GManager.exe as an a...:

Does Steelcraft prime paint doors and frame?

Resolution: All Steelcraft Frame, Door and Architectural Stick components will receive one coat of sprayed-on factory paint which is a baked-on, rust-inhibited primer that conforms to the industry standard ANS...:

Does the HKII support FIPS 201 format?

Resolution: HKII do not accept PIV or PIV-I card use as a secondary credential (the hand is the primary credential) and therefore cannot be part of a FIPS 201 compliant solution.:

What is the model number for the Ives door edge pull?

Resolution: The sliding door edge pull is part number 230.:

How does the ND82 operate?

Resolution: ND82PD (ANSI F87) Institution Lock Both levers fixed. Entrance by key in either lever.:

Can I get a replacement arm for an old 4110SE closer?

Resolution: The replacement arms for the older handed 4010SE/4110SE closers would be ordered as: 4040SE-3077T x ST-3035 for a RH arm. 4040SE-3077T x ST-3035-1 for a LH arm. :

AD / CO lock does not work in supervisor mode Supervieor mode does not work on AD lock Supervieor mode does not work on AD lock

Resolution: Supervisor mode has been disabled in the AD/CO series:

Does the 24 series have electrified trim?

Resolution: There is no FSA/FSE electrified trim option for the Flacon 24 Series device.:

What are the wire gauge and length requirements for QEL devices?

Resolution: Use #18 gauge wire up to 200 feet maximum distance from PS900 x 900-2Q power supply to the QEL exit device. The new QEL+ no longer requires the 900-2Q board but still needs a different option board...: