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FAQs

What is in a 23538820 Tamper Torx Screw Pack for AD-Series Mortise Locks?

Resolution: (2) SCREW, TORX, T-15, #8-32 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/4" LENGTH (2) SCREW, TORX, T-20, #12-24 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, 8-32 X 3/4 MS PIN TORX (1)...:

Does the E996L trim require a raceway?

Resolution: The E996L trim wires run through the exit device and out near the hinges. :

Will a PS914-2RS-2Q power 1 pair of EL devices and 1 pair of QEL devices?

Resolution: PS914-2RS-2Q will power 1 pair of EL devices and 1 pair of QEL devices as long as both pairs don't activate at the same time.:

What is a Hospital Stop?

Resolution: Hospital Stops are located at the bottom of the frame jambs and/or mullions. The integral door stops are terminates above floor line and is closed with a 45° or 90° angle to facilitate cleaning a...:

What is the operational range of the LCN transmitter / receiver?

Resolution: For the 433 MHz LCN transmitter /receiver - the clear line of site range is up to approximately 100-150 feet. This is clean air between transmitter and receiver. For the 900 MHz LC...:

What is in a 23538812 Tamper Torx Screws for AD-Series Cylindrical Locks screw pack?

Resolution: (4) SCREW, TORX, T-15, #8-32 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, TORX, T-20, #12-24 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, 8-32 X 3/4 MS PIN TORX (1)...:

Handnet for Windows user database bug - windows 7

Resolution: This is a known bug and currently has no resolution. If Handnet for Windows is initially installed on Windows 7 and the user enrollment is started/initiated on Windows 7, there are no issues.You ca...:

Do we have any parts available for the 6300 or 6400 electric strike?

Resolution: The 12/24VDC Pigtail Kit is available for the 6300/6400 electric strike, 050803-00: Includes 1 pigtail for 12 VDC operation and 1 pigtail for 24 VDC operation.. The 6400 has an optional...:

Why does the QEL cycle 3 times with a solid red led and does not work?

Resolution: Improper mechanical adjustment or QEL calibration could cause the QEL cycle three times with solid LED and not work. First check mechanical adjustment on vertical rods or mortise lock device and co...:

Why would 24-R device pop open when jiggled back and forth?

Resolution: If device backset is correct, replacing the device center case & center case cover with a F-24-R to add deadlocking to the latchbolt would resolve the issue. Parts to the F-24R center case...: