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FAQs

Do we offer top and bottom caps for the 112/224HD?

Resolution: We don't offer top and bottom end caps for 112/224HD continuous hinges.:

Resolution: The UBC (Uniform Building Code) was a regional legacy building code which was superseded in most jurisdictions by the IBC (International Building Code). There may be some areas of the country which...:

Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?

Resolution: Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:

The data rate of the PIB-300

Resolution: The Bit rate/Baud rate is 9600.:

When will the AD and CO locks start flashing LOW Battery?

Resolution: CO-Series (4 AA Battery ONLY) AA Batteries = Full 6.2 V, low battery is 4.2V, critical is 3.8V Coin cell = full is 3.0V, low is 2.7V :

Moving Handnet for Windows to a Windows 7 machine

Resolution: Yes you can. Following these procedures: What happens in Windows 7 is that its putting the .mdb files into the virtual store folder. Here is the full directory: C:\Users\”name” \AppData\L...:

Can you get an RX switch on a 22 series device?

Resolution: The Request to Exit(RX) switch can be ordered with the 22 device as an option or field added to an existing device using conversion kit part #050251-00.:

What are the dimensions of the 606K trim for 88 series exit devices?

Resolution: The plate is 1-5/8" wide by 8 3/4" long x 3/16" thick.The knob has a 2 1/4" diameter and a projection of 2 3/4":

What is the GWES error that is seen on the Hand Held device (HHD)?

Resolution: When the GWES error occurs, RESET the Hand Held Device using the RESET button under the battery cover. After RESET of the Hand Held Device (HHD), the error will be gone.: