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FAQs

Handnet for Windows user database bug - windows 7

Resolution: This is a known bug and currently has no resolution. If Handnet for Windows is initially installed on Windows 7 and the user enrollment is started/initiated on Windows 7, there are no issues.You ca...:

Do we have any parts available for the 6300 or 6400 electric strike?

Resolution: The 12/24VDC Pigtail Kit is available for the 6300/6400 electric strike, 050803-00: Includes 1 pigtail for 12 VDC operation and 1 pigtail for 24 VDC operation.. The 6400 has an optional...:

Why does the QEL cycle 3 times with a solid red led and does not work?

Resolution: Improper mechanical adjustment or QEL calibration could cause the QEL cycle three times with solid LED and not work. First check mechanical adjustment on vertical rods or mortise lock device and co...:

Why would 24-R device pop open when jiggled back and forth?

Resolution: If device backset is correct, replacing the device center case & center case cover with a F-24-R to add deadlocking to the latchbolt would resolve the issue. Parts to the F-24R center case...:

HandNet Lite 2.3 Release Notes

Resolution: 70200-0110_Handnet_Lite_CompatibilityPlease note a new version of Handnet Lite is available for download via FTP that support 64 bit systems.:

What is the length of part number 050453 which is the top rod kit for the 8827?

Resolution: The 8827 top rod length is 35.5".:

What is 5, 10 and equal (NAAMM/HMMA) hinge spacing?

Resolution: "5, 10 and equal" Hinge Spacing: The industry terminology which usually refers to the Custom (NAAMM/HMMA) Door hinge locations. This location dictates: Top Hinge - located 5" from the underside ...:

Why does an AD CO lock get a low coin cell battery indication?

Resolution: IF the LOCK has been in use: The coin cell battery is low, less that 2.7 VDC. A new coin cell battery should read at least 3.0 VDC. Install a new coin cell battery, The part number of the...:

What drains the AA batteries on an CO-Series lock?

Resolution: Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...:

bypass 390 circuit board

Resolution: By passing the circuit board for the old 300+ series of mag lock is possible but DSM, MBS will not be available.to bypass make the following connections with four control wires.24 VDCred ----...: