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FAQs

Does LCN or Dor-O-Matic still make a floor closer?

Resolution: Neither Dor-O-Matic or LCN manufacturers a floor closer. :

What is the difference between the 2030 and 5030 closer?

Resolution: 2030 and 5030 are both overhead concealed closers. Catalog information can be found here. The 2030 uses a concealed, in the door, track, and a concealed one piece arm. The 5030 use...:

What are the part numbers for the SFIC driver and spacer used on the ND series locks?

Resolution: There are several part numbers available: Part Number Contents 09-774 SFIC driver & Spacer N523-091 SFIC driver D500-000 Spacer:

How should I update firmware (FW) on an AD300?

Resolution: Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:

Is there a way to prevent an employee from making any type of punch (IN or OUT) during the lunch lockout period on a HP4000?

Resolution: Yes, you can use a BACK Code list to control the type of punches that will be locked out until the timer has expired on any F-Series HandPunch that is break compliant. By using 00 a...:

What the differance between 313 and 313AN on Von Duprin Exit devices?

Resolution: 313 is powder coat and 313AN is anodized finish. We no longer provide anodize finishes with VD exit devices.:

Do you need Double Egress arm to install a 4040SE on the Push Side of a door?

Resolution: The 4040SE uses the regular arm for any Push Side mounting (minimum 28" door width). ST-2788 (a special arm and track) can be used to mount a 4040SE on the Push Side of a smaller (narrow) door. Sm...:

Is the channel end cap on the 17/18 the same as on the 24/25 devices?

Resolution: The end cap for the 17/18 devices will not fit on the 24/25 devices due to the mechanism case being wider on the 24/25's. :

Where is the RA closer reinforcement located on a frame for a Regular Arm Closer?

Resolution: Optional closer reinforcements are located at 3" from hinge jamb to the beginning of the reinforcement plate. This applies to Regular Arm, Parallel Arm, Top Jamb. Regular Arm (RA) closer reinfor...:

What could cause the Von Duprin exit alarm ALK to turn off after one or two minutes?

Resolution: If the spring on the Von Duprin exit alarm ALK board is not located correctly as shown on the instructions, then the vibration from the horn allows the cylinder to turn and shut the exit alarm ALK ...: