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FAQs

What happens if 98/99NL drive screw is not removed?

Resolution: If you don't remove the NL drive screw on 98/99 rim or vertical rod devices, then the device would stay in the night latch function, your key will retract the latch(es).:

How thick of a door will the 996L work on as standard?

Resolution: Standard 996L trim fits from 1-3/4" door up to 2-1/4" door. This information can also be found in our catalog, linked here. :

What power supply replaces the Von Duprin 9VDC PS9 power supply?

Resolution: The PS9 power supply was discontinued. The new exit alarm ALK can either use a 9VDC battery or 24VDC regulated power supply. There is no direct replacement for Von Duprin PS9 power supply. Cur...:

How does a classroom deadbolt lock operate?

Resolution: Classroom Deadbolt Lock (ANSI Function: E0171 for B663/763/863 and D111, E0172 for B563 and D211 )Deadbolt thrown or retracted by key outside. Inside turn unit will retract bolt only. Bolt aut...:

How to convert the Von Duprin 6000 series electrical strike from Fail Secure to Fail Safe or Fail Safe to Fail Secure?

Resolution: Part numbers: FS slider, part # 090591 (Use for all EXCEPT 6211WF/6212WF/6221/6223. See 090798 below) FS slider, part #090798 (Use this slider for FS models 6211W...:

Why is the electric E996L-FSE trim used with a Chexit CX99 exit device?

Resolution: The E996L-FSE trim is needed if the application requires fail-secure operation from the trim side of the opening. When power is out on Chexit device, E996L-FSE trim will remain locked to ...:

What does AVB mean in a closer and which closers are available with this option?

Resolution: AVB stands for Advanced Variable Backcheck. It is a cylinder option when ordering, that allows backcheck to start at about 45 degrees instead of the normal 75 degrees. 4110, 4210...:

4600 with EO3, how to troubleshoot and how can you check the clutch and motor on a 4600 operator?

Resolution: If you get an EO3 on the control box on a 4600 operator. E03 = Motor / Clutch not plugged in or open coil. To troubleshoot follow these steps:Verify that the motor is plugged into the c...:

What size is the tool for the security screws on the WA5200

Resolution: The tool is a T10 Pin Torx security bit:

How does the Schlage S210 interconnect lock operate?

Resolution: Deadbolt operated by key from outside or by turn unit from inside. Bolt automatically deadlocks when fully thrown. Latch retracted by lever from either side. Turning inside lever retracts deadbolt ...: