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FAQs

Is it possible to “PAUSE” a PAC license?

Resolution: It's not possible to actually Pause a license. If the integrator needs to restrict access for non payment, they can deactivate management privileges for the web users until payment is received. Thi...:

Is an enrollment reader the same in Zentra the same as an enrollment reader in Pure Access?

Resolution: No, a Zentra enrollment reader is specific and only able to act AS an enrollment reader. This reader has one function and cannot be used as an access point. Any reader that is used as an access poi...:

Will the reader read MIFARE DESFire or MIFARE Classic credentials in Pure access cloud?

Resolution: The RC04-MCT (multi-class technology) readers are configured to read 13.56 MHz credentials, such as MIFARE Classic, DESFire, and iClass. Here is what is supported: ...:

How can I delete a team member online in Engage?

Resolution: Please go to web page Engage Technology by Allegion, after you log in, click on Advanced tab. Under My Team click on Manage next to the name of the person you wish to delete, type in “delete”...:

How long does Engage lock someone out for too many password attempts?

Resolution: After 5 wrong password attempts, the Engage user will be locked out for 15 minutes.:

Does Zentra have a Toggle credential?

Resolution: There are "Passage - Toggle" and "Secure - Toggle" events in Zentra history, but there are NO credentials enrolled to the site have the "Toggle" special credential property. Check to see ...:

What Zentra features for online devices require the device have an active connection to the server?

Resolution: What Zentra features for online devices require the device have an active connection to the server?ie: If a device is offline or disconnected, these will not function:- Custom Rules- Alerts- Host C...:

What is the "Keypad Backlight Timeout" setting for Schlage RCK15 in Zentra?

Resolution: When enabling the keypad backlight, the timeout sets how long the backlight will stay illuminated after a key is pressed in seconds. Pressing the # key turns the backlight off until anot...:

What battery level is Low in Zentra?

Resolution: The battery level % reported in Zentra is based upon voltage measurement of the installed batteries proportionate to a 6.0VDC Typical Operating Voltage and not percentage of "battery life" remainin...:

Getting your account has been blocked in Zentra.

Resolution: After six consecutive failed login attempts this message will appear. An email will also be sent to the user’s email address.Solutions:1. Click the "Enable access on this device" button ...: