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FAQs

What are XE360 tubular latch faceplate dimensions?

Resolution: The XE360 tubular latch faceplate dimensions are: 2.25 x 1 x .056” :

Does Allegion require any certification(s) to install Schlage electronic locks?

Resolution: No, you do not need any certifications to install Schlage electronic locks.:

What can prevent users from receiving SMS messages for Schlage Mobile Access?

Resolution: The number comes from (877) 414-4113.Please make sure call filtering service is not blocking the number.:

What can prevent users from receiving email from Engage?

Resolution: Email server may be blocking or quarantining due to link inspection or trusted sender parameters. Whitelisting [email protected] can help.:

Trying to Add 500 users all at once to a user group from the Users dashboard and getting an unspecified Error.

Resolution: In this situation, add the users from the actual user group, do not try to add them all at the same time. Cut the request into smaller chunks. About 100 users at a time. :

If an RC04 is offline and accepting physical credentials, will it accept pin codes?

Resolution: Yes, they will accept the pin code if the PIN was not given to a user while the device was offline. If the device was offline when the PIN was assigned it will not work even if the credential that ...:

What is the part number for the M490DE(P) armature wave spring?

Resolution: Electronics technical support stocks small quantities on hand to accommodate customers.The wave springs are available through a third party also:Vendor: SmalleyPart number: C100-H2https://www.small...:

Can the M490DE(P)-2 use the connector block to make a single housing maglock?

Resolution: No, The M490DE(P)-2 does not use the connector block. The mags will always be in separate housing.:

Can the SERIII-W-GR be mounted in single gang or double gang boxes?

Resolution: No, the SERIII-W is too large to be installed into gang boxes. The SERIII-W-GR must be ordered with one of the optional mounting kits. SERIII-W-GR dimensions: (H x W x D) 5.39" x 4.17” x 2.05”:

Why is the Von Duprin PS914 named the 914?

Resolution: To differentiate it from the Schlage PS904.: