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FAQs

What is the door prep for the PT Series Passage and Privacy functions?

Resolution: On the PT10 Passage and PT40 Privacy with the small rose (A) option the bore hole diameter needs to be 1 7/8".On the PT10 Passage and PT40 Privacy with the C and D rose options the bore hole diamet...:

What is the length of the 09-905 Mortise Cylinder turn?

Resolution: The length of the 09-905 is 1 1/8", comes with compression ring and 1/8" blocking ring.:

Getting Error 400 when pulling report in Zentra

Resolution: Make sure to not choose “select all” on all of the filters as all users and all other items are included by default. Only use filters to narrow down what to show other than all available data.:

Can the NDEB Si reader read prox credentials?

Resolution: :

What is the current revision of the SUS-A Cable?

Resolution: The current revision of the SUS-A cable is Revision-C:

Is an HID configuration card required for using HID mobile credentials?

Resolution: Yes, you can use the HID mobile credentials, the SEC-OK-CRD-E-MKYD config card from HID is required.§ NDEBSi locks manufactured on or before 10/15/23: use R7/R8 configuration cards§ NDEBSi lo...:

CTE not getting card reads after being flashed with configuration card.

Resolution: If this happens, you must pair/relink reader to CTE. To do this, push and release the CTE SCHLAGE button once, and push and release the FDR button twice. With successful "PAIR/SYNC", the ...:

When trying to assign access for someone in Engage I am seeing this error?

Resolution: This error is generally seen when trying to assign access to a user that has already expired in Engage. Check the users expiration and adjust accordingly.:

How do I see All Rules that Affect an Access Point?

Resolution: To find all of the weekly rules that affect a single access point in Pure Access, go to the “Access Control” section of Pure Access Cloud, marked by a hanging calendar icon on the left side.Then, ...:

How to Ensure REX is Enabled to Unlock Door

Resolution: To ensure the request-to-exit input is enabled on a Pure Access Cloud or Zentra device so that it unlocks a door on trigger:Go to “Access Points” Find the Access Point to be enabled for REX, and th...: