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FAQs

Resolution: The 35-112 was a split key insert extractor key. The 35-057 is Schlage's split key insert extractor tool today. :

When using ibuttons either in used stock or add a new ibutton this error message come up "system cannot find specific file"?

Resolution: Com port not set, set the com port in settings tab.:

How do you reverse the mortice latch in the box on the door for an AD/CO lock?

Resolution: There is a sticker on the box telling you to remove a screw, ignore this, The AD/CO mortise cases do NOT have a handing screw, what to do is, pull out the latch, flip it and push it back in, that i...:

Is the bolt for the M490G the same thread as the rest of the M400 series

Resolution: Yes, the armature bolt is the same thread:

Can an MT20 be used with 3rd party credentials?

Resolution: The MT20 is not really designed to be used with 3rd party credentials, however sometimes you can get this to work, with a configuration to output the raw hex data of the credentials.:

Will MTB readers read PIV

Resolution: No MTB readers will not read PIV, however MT readers will.:

What lever style for the Schlage L9000 mortise locks is available for the Folger Adam Lever Track system?

Resolution: The 03 lever design is the only lever style available for use with the Folger Adam lever Track system.The outside and inside lever are modified to work with the Folger Adam Track system. Only ...:

What material is the AD/CO Series spindle made out of?

Resolution: It is made from U.S Steel:

Is the M490DE mag lock compatible with the HDB Herculite Glass Door Bracket?

Resolution: No, it is not. The thru bolt that comes in the kit is too short.:

Do we support V2 Secure OSDP on our MT Series readers?

Resolution: Yes, we do support V2 OSDP- Features are coming.: