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FAQs

What bit format uses a specific "site code"?

Resolution: Schlage 48x bit format only must be submitted with a site code. #0-63:

Can you use a third-party coax cable on our MARS Antenna's

Resolution: No, you cannot, it is a specific length and diameter coax cable from the manufacturer.:

How do you reset the alarm condition on a M490DE if nothing is wired into the Reset/Release terminals?

Resolution: Short out the RESET TERMINAL with a wire jumper. This should work but doesn't always reset the alarm condition on some installs. You may have to open the door again, then close, then short out the ...:

How can I convert a CO100 993S to a 993R?

Resolution: Yes, you would have to remove the spacer on the back of the lock (part number: 46929238, remove this).:

AD400 won’t link with SI reader, only with a standard MT reader?

Resolution: Prox credentials will not initiate the link, when using an SI reader. SI readers will not read prox, however MT readers will prox.:

What credentials will an SI reader, read?

Resolution: The Si reader can only read the HID smart cards and also Schlage smart cards. They will not read any prox cards. :

Is the anti-pullout tab that comes with a 650 key switch, is it sold separately?

Resolution: The anti-pullout tab only works on Schlage non modular cylinders, it does not work on modular cylinders, and is not sold as a separate part.:

What size is the armature for a M490 without the armature housing assembly??

Resolution: 8-3/4 W , 2-1/8 H, 3/4 D this is just the armature.:

Can I still upgrade user capacity on my handkey

Resolution: All biometrics have been discontinued, but if you call 877 671 7011 option 2 option 6 with the serial number, we can still generate the upgrade code for you.:

Adding a user code to Zone 1 for a Locknetics DKP-NS

Resolution: Locknetics DKP-NS - Adding a User Code: