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FAQs

Do AD/CO locks have an option to have Anti Ligature Levers?

Resolution: No, these locks do not come with this option.:

How do I get the reader head off of an AD 993 lock?

Resolution: You need to take the lock off of the door to get to the screws that hold the reader on;there are 2 screws that hold the reader on. The screws are long and attach from the board. The 993's screws ar...:

Ad300 that the Schlage button needs to be pushed before it will read a card, what would cause this?

Resolution: Wakeup chip in the reader has gone bad. Need to change out the reader module. Unless they want to keep hitting the Schlage button first.:

What is the difference or function between the stop magnet and stop pins on the key switch?

Resolution: The stop pins are used when you do not want the key to be removed with the switch active, the stop magnet prevents the key from being turned a certain direction:

2800IQ units minimum header length reference chart.

Resolution: PRODUCT SUPPORT INFO – Reference chart from Engineering team :

If need to replace a 240v legacy sr swing Control box, you will need the following IQ part or do a complete IQ replacement.

Resolution: PRODUCT SUPPORT INFO--- If need to replace a 240v legacy sr swing CB in field you will need the following IQ part or do a complete IQ replacement. -9540IQ-3462 240v IQ control box -9...:

Are the Falcon TM851/TM881 field selectable?

Resolution: The TM851 and TM881 are field selectable Instructions linked below TM Electrified locks. :

What power supply to use with Falcon T electrified locks?

Resolution: *The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series* Allegion recommends the use of the Schlage PS900 series power supplies for Falcon T electrifie...:

What is the 714 finish on finish ring?

Resolution: The 714 is the internal number for the 643e finish.:

With the S200 series discontinued, what additional prep is needed for the CS200 or H2 series lockset?

Resolution: On the S200 series the deadbolt bore hole is 1-½". On the CS200/H2 series, the bore for the deadbolt is 2-1/8", requiring additional door prep. Also verify the latch faceplate requirements.: