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FAQs

Can you use a 230NL or 210NL with a 2670 Guard-X

Resolution: Yes:

Get “How can we help” when clicking on Schlage Mobile Link Invite?

Resolution: Change phone default browser from “Samsung” to “Chrome”. If doesn’t work, try changing from “Chrome” to “Samsung”. The issue is caused by the phone not properly processing the link...:

What power supply to use with Falcon TM electrified lock?

Resolution: Allegion recommends the use of the Schlage PS900 series power supplies for Falcon TM electrified locks.The maximum number of locks that can be used on various PS900 series power supplies will be de...:

What type of connector is supplied when you order a Falcon MA851 or MA881 with the CON option?

Resolution: The Falcon MA electrified locks (MA851 and MA881) are supplied without a Molex connector on the wire leads by default. There is a CON option to add the Molex connector to these items. I...:

Why would an AD300 not accept a configuration card, only the Schlage LED flashes red and green?

Resolution: If an AD300 flashes red and green after powering up, the capacitors are recharging for a 2-minute period. This prevents the configuration card from being acknowledged by the reader. Change the fail...:

Do you need any smart technologies enabled when reading NFC credentials on MT readers?

Resolution: Yes, you need 14443 EV1(NOC) enabled to read mobile. Everything else can be off. :

What output is required with the MT20 to read Transact configuration CE-050-925 / CE-050-924?

Resolution: Configuration card CE-401-076 Raw HEX output configuration is required. The Facility Code and Badge ID only outputs will not work. :

Are the Locknetics MDS100 faceplates available in standard 630 finish separately?

Resolution: No, we only offer face plates in a 613 finish. The standard 630 finish faceplates only come with a complete strike. :

What do the 620029 / P620027 / P620028 pushbutton button only parts come with?

Resolution: The part comes with the cover, cover holder, and the 4 screws to hold it in place.:

Can you start pin codes using a Zero in Schlage Express?

Resolution: No, Schlage Express will not let you start a pin code with Zero, to do this you would have to manual program the code at the lock and not use Express.: