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FAQs

What is the conventional cylinder used in a KS lock

Resolution: See Table below for part numbers: :

Resolution: Note: Too many dropped packets will result in link failure. Link fail is reported with rapid green red alternating on LED2. A good link will terminate the pack...:

Are there parts available for the old D lever locks?

Resolution: The D lever was discontinued in October 2003 and there are no parts available.:

What is the part number for the 1460 cylinder mounting bracket?

Resolution: The part number for the 1460 cylinder mounting bracket is: 1460-30A.At the end of August 2016, this mounting bracket is packed in the closer Screw Pack. Please note it used to be shipped loos...:

What parts are required to update an older 4630 or 4640 operator from the old on/off switch and/or I/O board to the new version?

Resolution: If you have an old digital 4630 or 4640 operator with an I/O Board assembly that has two terminal strips, one with terminals 1-12, and the other that has 13-24 and you are in need of replacing th...:

What happens if 98/99NL drive screw is not removed?

Resolution: If you don't remove the NL drive screw on 98/99 rim or vertical rod devices, then the device would stay in the night latch function, your key will retract the latch(es).:

How thick of a door will the 996L work on as standard?

Resolution: Standard 996L trim fits from 1-3/4" door up to 2-1/4" door. This information can also be found in our catalog, linked here. :

What will happen if the voltage on an L lock goes above the 26V maximum range?

Resolution: Applies to L9090EL/EU, L9091EL/EU, L9092EL/EU, L9093EL/EU, L9094EL/EU, L9095EL/EUOvervoltage will cause the lock to shut down for approximately 5 minutes to allow the circu...:

What power supply replaces the Von Duprin 9VDC PS9 power supply?

Resolution: The PS9 power supply was discontinued. The new exit alarm ALK can either use a 9VDC battery or 24VDC regulated power supply. There is no direct replacement for Von Duprin PS9 power supply. Cur...:

How does a classroom deadbolt lock operate?

Resolution: Classroom Deadbolt Lock (ANSI Function: E0171 for B663/763/863 and D111, E0172 for B563 and D211 )Deadbolt thrown or retracted by key outside. Inside turn unit will retract bolt only. Bolt au...: