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FAQs

Do you have to specify handing on an L9000 lock with XL11-515?

Resolution: Handing must be specified when ordering an L lock with lead lining (XL11-515).If the lock is RH, the hole for the handing screw will not be drilled. If the lock is LH, the hole for the handing...:

Will a Falcon W lock prepped for SFIC accept a 6-pin or 7-pin core?

Resolution: A Falcon W series lock prepped for SFIC will accept either a 6-pin or 7-pin core. The W series SFIC tailpieces (Q330-168 for levers and Q330-169 for knobs) have a spring that permits 6-pin co...:

Do Falcon commercial mechanical or electrified cylindrical locks meet NFPA 70 Hazard Classification?

Resolution: Falcon cylindrical locks are not listed to UL 1203 for use in hazardous locations.:

Do Falcon commercial mechanical or electrified mortise locks meet NFPA 70 Hazard Classification?

Resolution: Falcon mortise locks are not listed to UL 1203 for use in hazardous locations.:

Will setting Isonas Pure Mobile to "deep sleep" mode on an Android Device have impact on device ID?

Resolution: Having the app added to the deep sleep mode list should not have an impact on the stored data within the app; including the device ID. The Device ID is generated when the app is installe...:

If Schlage RC controller is in tamper, can it still approve credentials?

Resolution: When the device's tamper detection accelerometer is triggered and the device is in "tamper" an alert is generated* and the device's beeper will produce an audible alarm**.The tamper event can be cl...:

How to install the NDEB Retrofit Kit?

Resolution: NDEB Retrofit Kit Installation Summary Completely remove the existing NDE80 lock from the door - This will prevent any debris from the new installation process from entering and damaging any p...:

Why would no tour not work on Zentra fob that does not have 11 doors on it.

Resolution: If the fob has been used by a resident previously and when the resident moved out, all doors were not resynched, there would be "blocks" that take up slots and will not allow the fob to be no tour ...:

If a credential type is unknown, how can we find out the bitmask in PAC?

Resolution: We can use the credential calculator or, if the badge will, in fact, read on the RC reader, we can enroll by presentation and check the read out against the hot stamp. There are also some instances...:

Are the blank outside roses the same on the ALX25 and ND25?

Resolution: The ALX25 mounting post lengths are 1.44" (measured from under head), 10-32 UNF-2B thread.The ND25 mounting posts lengths are 1.81" (measured from under head), 10-32 UNF-2B thread. :