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FAQs

On an IP-Bridge, what type of wiring is recommended for Input and Output Connections?

Resolution: Recommendations:(Note all wires should be shielded, twisted-pair to prevent crosstalk and EMI)Note:18 AWG or larger if Using DC power connector.Recommend 22 AWG for reader wiring, up to 250 ft.&nbs...:

How close can the Isonas readers be mounted to another?

Resolution: We recommend at least 2 to 24" between any Isonas reader and any RF-emitting device. Mounting them too closely can result in degraded or faulty performance.:

Can the Schlage R-1 be installed outdoors?

Resolution: The RC-04, R-1, and Schlage RC can be mounted outdoors. To prevent water intrusion and humidity/condensation issues we recommend: 1) Applying dielectric ins...:

What size Torx Bit is needed for the RC-04?

Resolution: If using the supplied torx mounting screw, a T-8 Tamper-Resistent (Pin-In-Torx) bit is needed.:

What is the error message "FAIL : IBIT Test Results Failed Engage

Resolution: The Error: Fail:IBIT Test Results Failed Engage, indicates that the Engage Wi-Fi connection of a lock has failed due to an IBIT (Inter-Building Interface Test) failure. This suggests a problem...:

Does the NDEB come with DPS?

Resolution: The NDEB lock comes with the DPS magnets.:

Do you offer connectors to the CTE separately?

Resolution: No, the connectors for the CTE are not offered separately.:

Can you change users name assigned to a credential?

Resolution: You can change the name for a user assigned to a credential they the web portal.In the web portal, click on users, then select the user you want to change the name for. Then click on edit user...:

How can I delete an Engage account that was accidently created?

Resolution: If you need to delete your Engage account, you can do so from the Engage Mapp. From the Mapp after you log in, go to More , then My Account and select the Delete account option.:

How to commission an enrollment reader in Zentra?

Resolution: When commissioning an enrollment reader in Zentra, we use the Mobile application to commission the device. You cannot enroll it using the Zentra software.: