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FAQs

In Zentra, is there a “Calendar” view to see scheduled Holidays and Events?

Resolution: :

In the Engage portal changed the expiration date to a further date out but the fobs are still not working.

Resolution: When you need to change the expiration dates for a user, you cannot just change the user’s expiration, you also must change the Access expiration dates as well. Need to go to the user, then cl...:

Does the FE410 locks offer knobs?

Resolution: FE410 locks do not have a knob option for the lever.:

While the lock firmware is being updated, can cards be presented and allow access at the lock?

Resolution: When the firmware if getting updated on the lock, the reader will not respond while it is updating the firmware.:

Is there a way of exporting the badge / pin numbers of users in my Pure Access Cloud tenant into a CSV file?

Resolution: Yes, if you generate a "Users" report, you will get name and badge ID. However, there will not be an indication as to whether the badge ID is for a physical credential or key pin; a report wi...:

Does linking a Pure Access Cloud tenant with Engage impact Active Directory sync?

Resolution: Yes. When a Pure Access Cloud tenant is linked with Engage, AD Connect is only supported for First and Last Name, not credential data.There are several notes about this in the Pure Access Man...:

Can Isonas devices communicate at 100Mbps?

Resolution: Communication at 100Mbps by Isonas devices is limited to Isonas IP Bridges (natively) and RC04s that have had their coldfire firmware updated to 78.04.:

How do I gain web-access to a Pure Access Cloud tenant when there are no existing Admins able to create web-access for any new users?

Resolution: Someone of authority (owner, officer, high level manager, etc.) from the end user organization will need to provide a letter on company stationary that includes:- Name of the Pure Access Cloud tena...:

Can Engage Wi-Fi locks communicate on 802.11w?

Resolution: No, the Engage devices require 802.11b/g/n at 2.4GHz:

Will a toggle function credential relock an Engage managed device if unlocked by schedule?

Resolution: Yes, this will relock the door until a toggle is presented again or schedule starts again.: