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FAQs

Can Engage Wi-Fi locks communicate on 802.11w?

Resolution: No, the Engage devices require 802.11b/g/n at 2.4GHz:

Will a toggle function credential relock an Engage managed device if unlocked by schedule?

Resolution: Yes, this will relock the door until a toggle is presented again or schedule starts again.:

What does 4 red flashes and beep on LEB lock indicate?

Resolution: Flash red x4 + beep Access denied. Outside credential schedule.:

Will 30-090 Rabbited latch kit work with NDE?

Resolution: Yes. The kit will utilize the existing latch. But, the DPS would not be able to install in edge of door/frame. This would prevent privacy and apartment modes along with door forced or propped events.:

My door (RC04, RC11, RC15, RCK15) is unlocked when it should be locked and locking when it should be unlocking.

Resolution: One of the following is a likely cause: - The "fail mode" is set incorrectly in device settings for the access pointFail Secure devices require power to unlock (most electric strikes)Fail Safe...:

If using Pure Access Cloud on a network that has a firewall, how does the firewall need to be set up?

Resolution: Here is a link to the Network Configuration & Troubleshooting section of the Pure Access manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/network-configurationWithin this sect...:

Is there a way to get an email notification when a door is accessed?

Resolution: You can create a custom rule utilizing the "IF A user's card is accepted" and “THEN Send an email to a specified person” conditions that will generate an email notification when a credential is app...:

What does the "F" designate in BE467F and FE410F?

Resolution: For these part numbers, the "F" indicates 90 Minute UL fire rating- see price book:

LEB/LE exterior housing part number.

Resolution: The part number is:L483-016 [Finish] - It does not include lever.:

Is the Isonas RC-04 Compatible with Zentra?

Resolution: No, the RC-04 is not intended for use with Zentra. For reader-controllers, the Schlage RC-series (RC11, RC15, RCK15) are recommended. :